%0 Journal Article
%T An Empirical Study of Public Service LibrariansĄŻ Perceptions and Causes of Negative Emotions in TaiwanĄŻs Public Libraries
%A Chen Su-may Sheih
%J Journal of Library and Information Studies
%D 2010
%I National Taiwan University
%X Research has documented that, in service organization, effectiveness is thought to hinge partly on the emotions expressed by employees. In librarianship, emotions also play an important role in affecting librarian's attitude to patrons and in turn his/her job performance. Librarians are the library's most effective representatives. Patrons judge the entire library by librarian' s behaviors. Thus, librarians' expression of emotions is one of the key factors of library service. Moreover, research on feelings experienced and expressed by organizational members emphasizes emotions as indicators of wellbeing and happiness. Employing literature review and analysis, questionnaires, and statistics analysis, this study explored public service librariansĄŻ perceptions and causes of negative emotions in the public library settings in Taiwan. [Article content in Chinese; Extended abstract in English]
%K Negative Emotion
%K Public Service Librarian
%K Public Library
%U http://jlis.lis.ntu.edu.tw/article/v8-1-4.pdf