%0 Journal Article
%T Perceptions and satisfaction with dental healthcare: a case study
%A Paola Zuccolotto
%J Electronic Journal of Applied Statistical Analysis : Decision Support Systems and Services Evaluation
%D 2010
%I Universit¨¤ del Salento
%X This paper presents the main results of a survey carried out by a  network of dental surgeries, with the aim of investigating patients' feelings about dental cures and their overall satisfaction with the supplied service. Information was collected by means of a questionnaire filled in by a sample of 885 patients. The most remarkable outcomes are relative to patient segmentation and patient satisfaction.
%K Patient Segmentation
%K Patient Satisfaction
%K Cluster Analysis
%K Nonlinear Principal Component Analysis
%U http://siba-ese.unisalento.it/index.php/ejasa_dss/article/view/6912