%0 Journal Article
%T The Right Kind of Feedback: Working through Standardized Tools
%A Marte Fannel£¿b Giske£¿deg£¿rd
%J Culture Unbound : Journal of Current Cultural Research
%D 2012
%I 
%X This article discusses the implications of working through globally integrated computer systems in transnational firms and addresses in particular employees¡¯ possibility to give feedback on how these systems are working. The aim is to con-tribute to the literature on the standardization of IT with a focus on co-production by questioning the apparent neutrality of feedback processes. The literature focusing on co-production has shed light on the fact that stand-ardized IT systems are not fixed, but rather flexible in the sense that they are con-tinuously developed based on user feedback. However, based on my empirical case, I argue that employees identified the existence of a frame for acceptable criticism. Two different cases of business critical IT systems are presented; these cases share a common consensus among managers and employees that the systems required improvements. However, employees had experiences of providing business critical feedback on functionality that had not been acted upon. Conse-quently, when evaluating their possibility to provide feedback, this was not just interpreted in the sense of functionality of the system, but also the perceived pres-tige of the stakeholders of the systems, which in turn had implications for both the relationship between the central organization and employees and the functionality of the systems.
%K Standardization
%K globalization
%K transnational companies
%K globally integrated IT systems
%K international division of labor
%K feedback
%U http://dx.doi.org/10.3384/cu.2000.1525.124699