%0 Journal Article
%T THE QUALITY OF SERVICES IN TOURISM AND IN THE ROMANIAN ACCOMMODATION SYSTEM
%A Gina Ionela BUTNARU
%J Scientific Annals of the Alexandru Ioan Cuza University of Iasi : Economic Sciences Series
%D 2009
%I 
%X Quality nowadays has become a strategic element in the companies dealing with services because it determines ˇ°competitivenessˇ± at its highest level.In the European Quality Charter, quality is defined as ˇ°the key to competitivenessˇ± of companies that have the obligation to work for the mutual objective of quality promotion in all the European Union countries.By the implementation of a quality management system in the field of Romanian tourism, the constant improvement of the qualitative performance of a product or service will be assured in the di-rection of reaching the objectives of quality.At present, the main tendency in the field of Romanian tourist services quality consists in the in-troduction of a set of methods with the purpose of constantly improving the quality of products and services by improving the functioning and increasing the performance of the service providers.
%K quality
%K tourist services
%K Q Mark
%K tourist products
%K accommodation services
%U http://anale.feaa.uaic.ro/anale/resurse/21_M02_ButnaruG.pdf