%0 Journal Article
%T A Structural Equation Model of Customer Satisfaction and Future Purchase of Mail-Order Speciality Food
%A Mai
%A L.W.
%A Ness
%A M.
%J International Journal of Business Science and Applied Management
%D 2006
%I International Journal of Business Science and Applied Management
%X Analyses the relationship between satisfaction with mail-order speciality food attributes, overall satisfaction, and likelihood of future purchase using a structural equation model. The results indicate that customer satisfaction is associated with both service and product features of mail order speciality food.
%K customer satisfaction
%K re-purchase intentions
%K speciality mail order food
%K structural equation
%U http://www.business-and-management.org/download.php?file=2006/1_1--1-13--Mai,Ness.pdf