%0 Journal Article
%T Las consecuencias emocionales de desconfiar en las jefaturas de enfermer赤a The emotional consequences of distrust in the nursing head
%A Rodrigo Y芍ˋez Gallardo
%A Sandra Valenzuela Suazo
%A Paulina Dagnino Rivera
%A Rossana Cuadra Olmos
%J Index de Enfermer赤a
%D 2012
%I Fundaci車n Index
%X Justificaci車n: los centros de salud son altamente vulnerables a los conflictos interpersonales producto de la naturaleza compleja y estresante de su trabajo, representando para el liderazgo de los profesionales de enfermer赤a un serio problema los estados emocionales negativos de los funcionarios de la salud, fruto de incidentes de desconfianza en su jefatura. Objetivo: identificar las principales reacciones emocionales y conductuales producto de incidentes de desconfianza con la jefatura de enfermer赤a. Metodolog赤a: se entrevistaron a 90 funcionarios de un centro de salud obteni谷ndose 61 incidentes cr赤ticos de desconfianza. Resultados: la emoci車n m芍s frecuentemente mencionada por los trabajadores es la rabia, producto generalmente de percibir injusticia, y la principal manifestaci車n es el silencio organizacional, restringiendo su comunicaci車n con la jefatura. Conclusi車n: se discute la importancia de que las jefaturas de enfermer赤a eviten incidentes de desconfianza, identifiquen el silencio organizacional y opten por una gesti車n participativa. Justification: The centers of health are highly vulnerable to the conflicts interpersonal product of the complex and exhausting nature of their work, representing a serious issue for nursing leadership the negatives emotional states of the health employees fruit of distrust with the nursing head. Objective: To identify the main reactions, emotions and behaviour as product of incidents of distrust with nursing head, was proposed. Methodology: 90 health employees were interviewed resulting in 61 critical incidents of distrust. Results: It was found that the emotion frequently mentioned by the workers is generally the anger product of perceiving injustice and the main manifestation is the organizational silence. When restricting their communication with the nursing headquarters. Conclusion: The importance that the nursing headquarters avoid incidents of distrust is discussed, as well as to identify the organizational silence and opt for a participative management.
%K Liderazgo
%K Emoci車n
%K Rabia
%K Enfermeras
%K Leadership
%K Emotion
%K Anger
%K Nurses
%U http://scielo.isciii.es/scielo.php?script=sci_arttext&pid=S1132-12962012000100007