%0 Journal Article
%T Calidad de atenci車n y satisfacci車n del usuario con cita previa en medicina familiar de Guadalajara Quality of care and level of satisfaction of user with previous appointment in family medicine practice in Guadalajara
%A Cecilia Colunga Rodr赤guez
%A Marco Antonio L車pez Montoya
%A Guadalupe Aguayo Alcaraz
%A Jos谷 Lu赤s Canales Muˋoz
%J Revista Cubana de Salud P迆blica
%D 2007
%I Centro Nacional de Informaci車n de Ciencias M谷dicas
%X OBJETIVO: evaluar la calidad de la atenci車n y satisfacci車n del usuario con cita previa en unidades de medicina familiar. M谷TODOS: se aplic車 un dise o transversal anal赤tico a una muestra probabil赤stica de 983 usuarios, se usaron dos cuestionarios validados para explorar calidad del servicio y satisfacci車n del usuario, se registraron variables sociodemogr芍ficas y cita previa. Se aplicaron las pruebas estad赤sticas F de Fisher, y chi cuadrado. RESULTADOS: la muestra se caracteriz車 por tener 67 % de sexo femenino, edad 40,83 ㊣ 21,6 a os, 40 % asalariados, 67 % casados, tiempo de espera 55,46 ㊣ 74,03 min, 56 % con cita previa. La calidad de la atenci車n calific車 alta en seis de siete dimensiones, el tiempo de espera en dos de las tres unidades alcanz車 el 36 % de calidad. La satisfacci車n del usuario en dimensi車n m谷dico familiar 3 79 % (no significativo), unidad de medicina familiar mostr車 calificaci車n 359 (p= 0,00), otros servicios calificaron 53 %. Cita previa se asoci車 con satisfacci車n en todas las dimensiones (p= 0,00). CONCLUSIONES: la calidad de atenci車n fue alta, excepto en tiempo de espera. La satisfacci車n del usuario se asoci車 con la cita previa OBJECTIVE: to Evaluate the quality of assistance and level of satisfaction of the user with previous appointment in family medicine centers. METHODS: a cross-sectional analytical design was applied to a probabilistic sample of 983 users; two validated questionnaires were used to track quality of service and level of satisfaction of users; sociodemographic variables and previous appointments were recorded. Fisher∩s F and Chi-square tests were performed. RESULTS: the probablistic sample was characterized by having 67 % of females, age 40.83 ㊣ 21,6 years; 40 % workers, 67 % married, waiting time 55.46 ㊣ 74.03 min, 56 % had previous appointment. The quality of assistance was high in six out of seven dimensions; waiting time had 36 % of quality in two of the three centers. The level of satisfaction of the users in dimension family physician 3 79 % (not significant), and in family medicine centers, the qualification was 3 59 % (p= 0,00). Other services rated 53 %. Previous appointment was associated to satisfaction in all the dimensions (p= 0,00). CONCLUSIONS: the quality of assistance was high except for waiting time. The level of satisfaction of users was related to previous appointment
%K Calidad de la atenci車n
%K satisfacci車n del usuario
%K cita previa
%K primer nivel
%K Quality of care
%K satisfaction of user
%K previous appointment
%K first level
%U http://scielo.sld.cu/scielo.php?script=sci_arttext&pid=S0864-34662007000300012