%0 Journal Article %T A Process Re-engineering Framework for Reverse Logistics based on a Case Study %A Hing Kai Chan %J International Journal of Engineering Business Management %D 2010 %I %X Reverse logistics has gained increasing attention in recent years as a channel for companies to achieve operational excellence. The process involves manipulation of returned materials, or even products, which forms a pivotal role in sustainable development throughout the whole supply chains. To make reverse logistics possible, process re-engineering may need to be carried out. However, the processes involved in reengineering are practically complicated. Objectives, benefits, and applicability of any process re-engineering require a careful and detailed strategic planning. This paper aims to propose an easy-to-follow step-by-step framework for practitioners to perform process re-engineering, to learn and identify the critical issues in each step, and to be successful in applying process re-engineering in order to enhance reverse logistics performance. A learner-centred approach is adopted based on a case study of process re-engineering, which is demonstrated in the paper for explanation. %K Process reengineering %K Reverse logistics %K Learner-centred %K Framework %U http://www.intechopen.com/articles/show/title/a-process-re-engineering-framework-for-reverse-logistics-based-on-a-case-study