%0 Journal Article
%T The construction of work每life balance: The experience of Black employees in a call-centre environment
%A Sonia C.B. Potgieter
%A Antoni Barnard
%J South African Journal of Industrial Psychology
%D 2010
%I AOSIS OpenJournals
%R 10.4102/sajip.v36i1.892
%X Orientation: Work每life balance, as a crucial aspect of employee and organisational wellness, remains an interesting field of research, especially due to the changing demographic employee profile. Research purpose: The objective of the study was to explore Black employees＊ construction of work每life balance in a customer care environment. Motivation for the study: The conceptual debate regarding the construct of work每life balance in general as well as limited qualitative research with regard to Black employees＊ experience of work每life balance in a South African context motivated the study. Research design, approach and method: This qualitative study was designed from an interpretivist perspective. Ten employees, selected through purposeful sampling, participated in the study. Data was gathered through in-depth interviews and grounded theory was applied during data analysis. Main findings: The grounded theory analysis of the data yielded six themes central to participants＊ construction of work每life balance. The findings suggest that work每life balance is conceptualised as a continuous, subjective and holistic valuation of satisfaction derived from multiple roles in relation to the importance to the individual at a given point in time. Practical/managerial implications: Findings provide valuable managerial information to guide suitable strategies enhancing the work每life balance experience and by implication employees＊ general wellbeing, job satisfaction and commitment. Contributions/value-add: This study contributes to the evolving body of knowledge with regard to work每life balance and provides a unique context-specific perspective to the conceptual understanding of the construct. How to cite this article: Potgieter, S.C.B., & Barnard, A. (2010). The construction of work每life balance: The experience of Black employees in a call-centre environment. SA Journal of Industrial Psychology/SA Tydskrif vir Bedryfsielkunde, 36(1), Art. #892, 8 pages. DOI:10.4102/sajip.v36i1.892
%K employee wellness
%K grounded theory
%K in-depth interview
%K qualitative research
%K quality of life
%K work每home interaction
%U http://www.sajip.co.za/index.php/sajip/article/view/892