%0 Journal Article
%T Human performance variation analysis: A process for human performance problem solving
%A Anerie Rademeyer
%A Yvonne du Plessis
%A Charles H. Kepner
%J South African Journal of Human Resource Management
%D 2009
%I AOSIS OpenJournals
%R 10.4102/sajhrm.v7i1.174
%X Problem-solving ability is a much sought-after trait in executives, especially if it includes the ability to solve human performance problems. This paper proposes a systematic root cause analysis process that effectively and consistently uncovers the root causes of human performance problems and controls the causes in a way that prevents the problems from recurring. Applying action research the study brings into being a Human Performance Variation Analysis (HPVA) process, which consists of three phases: (1) performance variation assessment, (2) performance variation analysis, and (3) performance variation resolution. The HPVA provides much-needed capability in solving human performance problems in organisations. How to cite this article: Rademeyer, A., Du Plessis, Y., & Kepner, C.H. (2009). Human performance variation analysis: A process for human performance problem solving. SA Journal of Human Resource Management/SA Tydskrif vir Menslikehulpbronbestuur. 7(1), Art. #174, 9 pages. DOI: 10.4102/sajhrm.v7i1.174
%K root cause analysis
%K human performance assessment
%K human performance resolution
%K human performance improvement
%K performance management
%U http://www.sajhrm.co.za/index.php/sajhrm/article/view/174