%0 Journal Article %T DO M-COMMERCE USER¡¯S EXPECTATIONS REFLECT REALITY? %A Hongjiang Xu %A Jiayun Yang %J International Journal of Electronic Business Management %D 2012 %I %X This research focuses on user¡¯s perceptions of M-commerce. It investigates issues that are related to M-commerce successful implementation, such as integrating the function of business intelligence and information system management to M-commerce, applying businesses process management to M-commerce, and solving the security and privacy issues in which could impede M-commerce. This paper develops a research framework and hypotheses to investigate users¡¯ perceptions of those M-commerce implementation issues. The research results show that there are big gaps between users¡¯ perceptions of the actually situations and their expectations of those issues. %K M-Commerce %K Users¡¯ Perceptions %K Business Intelligence (BI) %K Business Process %K Protocol %U http://ijebm.ie.nthu.edu.tw/IJEBM_Web/IJEBM_static/Paper-V10_N4/A08.pdf