%0 Journal Article
%T ANALISIS TINGKAT KUALITAS PELAYANAN JASA MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) FUZZY DI INSTALASI RADIOLOGI RUMAH SAKIT UMUM DAERAH (RSUD) PANEMBAHAN SENOPATI BANTUL
%A Dwi Suharyanta
%A Qurrota A'yunin
%J Jurnal Kesehatan Masyarakat
%D 2013
%I Universitas Ahmad Dahlan
%X Background: To provide a quality service to the customer (patient) needs to be a measure of the quality of existing services, covering five dimensions, namely reliability, responsiveness, assurance, empathy, and tangibles  in order to create a patient satisfaction. To determine the level of quality, can be measured from the expectations and perceptions of customers (patients). Method: Using the Service Quality (Servqual) method integrated in the Fuzzy. Fuzzy Servqual method  is the instrument to measure the service quality between costumer¡¯s (as patient) expectation and costumer¡¯s (as patient) perception. Fuzzy set theory to accomode subjectivity and ambiguity on quality service judgement. Conclusion: Using the method acquired Fuzzy Sevqual five attributes / criteria that are a priority for improved quality of services because it has a value of Servqual (Gap) weighted the most. Attributes that are Facilities provided incomplete and inadequate with a value of -1.417 servqual, for the second order The equipment used not using the latest technology (advanced) of -1.313, which is third on The officer has not been attentive to treat patients  with a value of -1.250 servqual, for the fourth and final fifth Handling of complaints and Non-radiology is not convenient  of -1.146. Where three of the above criteria is of dimension Tangibles, so the main priority to be repaired and improved quality of care is of the dimension Tangibles with a total score of -1.161.The quality of service in the Installation of Radiology of the overall gap calculation results show a negative gap value is -0.961, meaning what is expected according to what the customer has not obtained the customer at the Hospital Radiology Installation Panembahan Senopati Bantul.   Keywords: Installing Panembahan Senopati Bantul District Hospital Radiology, Fuzzy, Servqual Gap, Fuzzy-Servqual, Quality service.
%U http://journal.uad.ac.id/index.php/KesMas/article/view/1236