%0 Journal Article
%T Research and Design of Intelligent Calling Decision Making System Based on Fuzzy Theory<br>基于模糊理论的智能呼叫决策系统的研究与设计
%A SHI Dong-Xian
%A HONG Yi
%A LI Rui
%A <br>石东贤
%A 洪毅
%A 李锐
%J 计算机系统应用
%D 2010
%I 
%X To address the decision making problems of arriving control in calling system,this paper starts from the four factors that have influenced the importance of calling customers.It builds a customer importance degree assessment set,and proposes a calling assessment method and related algorithm implementation based on fuzzy synthetic evaluation.It has solved the problem of treating calling customer by designing an intelligent calling decision making system according to this assessment method.At last,by analyzin...
%K fuzzy theory
%K intelligent
%K factor
%K synthetic evaluation
%K calling decision making system<br>模糊理论
%K 智能
%K 因素
%K 综合评判
%K 呼叫决策系统
%K 损失
%U http://www.alljournals.cn/get_abstract_url.aspx?pcid=5B3AB970F71A803DEACDC0559115BFCF0A068CD97DD29835&cid=8240383F08CE46C8B05036380D75B607&jid=D4F6864C950C88FFCE5B6C948A639E39&aid=A84434815F45115FA18C4F70E2B44522&yid=140ECF96957D60B2&vid=2A8D03AD8076A2E3&iid=CA4FD0336C81A37A&sid=CA4FD0336C81A37A&eid=94C357A881DFC066&journal_id=1003-3254&journal_name=计算机系统应用&referenced_num=0&reference_num=10