%0 Journal Article
%T Analysis of e-Service Quality Based on Gray Correlation Method<br>基于灰色关联的e-服务质量评测分析*
%A Jing Ranzhe Qin Zheng
%A <br>井然哲
%A 覃正
%J 现代图书情报技术
%D 2005
%I 
%X E-service quality is analyzed based on the method of gray correlation in this paper.The application is introduced after the method is described.The result shows that it's a quick and simple method to evaluate e-Service quality;and it can make the interrelated decision for Websites which provide e-Service.
%K e- Service quality Evaluation Gray correlation<br>e-服务质量
%K 评测灰
%K 色关联分析
%U http://www.alljournals.cn/get_abstract_url.aspx?pcid=B5EDD921F3D863E289B22F36E70174A7007B5F5E43D63598017D41BB67247657&cid=E46382710BF131B2&jid=24AADBCD0D5373C73F37F78D10E2F717&aid=8DB2B501EAB84EFB&yid=2DD7160C83D0ACED&vid=659D3B06EBF534A7&iid=F3090AE9B60B7ED1&sid=0401E2DB1F51F8DE&eid=5C3443B19473A746&journal_id=1003-3513&journal_name=现代图书情报技术&referenced_num=0&reference_num=7