%0 Journal Article
%T Theories and Practices of Customer Satisfactions Index<br>CSI理论与实践
%A ZHANG Xin-an
%A TIAN Peng
%A WANG Ai-min
%A ZHANG Lie-ping
%A <br>张新安
%A 田澎
%A 王爱民
%A 张列平
%J 系统工程理论与实践
%D 2004
%I 
%X Customer Satisfaction Index has won great success in the west countries, and become one part of economy indices system. We study CSI theory basis, CSI measurement methods, CSI history and development. Then we discuss CSI future research directions and main issues for constructing Chinese Customer Satisfaction Index.
%K customer satisfaction index
%K driver measurements method
%K structural equations method framework
%K Chinese Customer Satisfaction Index<br>顾客满意指数
%K 指标测量法
%K 结构方程组法
%K 结构体系
%K 中国顾客满意指数
%U http://www.alljournals.cn/get_abstract_url.aspx?pcid=01BA20E8BA813E1908F3698710BBFEFEE816345F465FEBA5&cid=962324E222C1AC1D&jid=1D057D9E7CAD6BEE9FA97306E08E48D3&aid=9BD804E3395A92FE&yid=D0E58B75BFD8E51C&vid=B91E8C6D6FE990DB&iid=B31275AF3241DB2D&sid=F3583C8E78166B9E&eid=2A8D03AD8076A2E3&journal_id=1000-6788&journal_name=系统工程理论与实践&referenced_num=2&reference_num=28