%0 Journal Article
%T Researches and Applications of Consumer Satisfaction<br>CS的研究与实践
%A ZHANG Lie-ping
%A HU Ming-dong
%A WANG Huan-chen
%A <br>张列平
%A 胡明东
%A 王浣尘
%J 系统工程理论与实践
%D 1999
%I 
%X Consumer satisfaction(CS) is the goal of national economics development and enterprises management. CS strategy agrees with sustainable developing strategy. This paper researches CS meaning, CS measure, CS application prospect, and the main directions of CS theory and application researches being carried out in our country.
%K sustainable development
%K consumer satisfaction
%K economic system expectation<br>可持续发展
%K 用户满意
%K 经济系统
%K 预期
%U http://www.alljournals.cn/get_abstract_url.aspx?pcid=01BA20E8BA813E1908F3698710BBFEFEE816345F465FEBA5&cid=962324E222C1AC1D&jid=1D057D9E7CAD6BEE9FA97306E08E48D3&aid=9DD943B62604BBCE&yid=B914830F5B1D1078&vid=2A8D03AD8076A2E3&iid=59906B3B2830C2C5&sid=F3583C8E78166B9E&eid=13553B2D12F347E8&journal_id=1000-6788&journal_name=系统工程理论与实践&referenced_num=1&reference_num=0