%0 Journal Article
%T Requirements for Operations to Take Advantage of the Flexibility of Soa
%J Computer Science and Engineering
%@ 2163-1492
%D 2012
%I 
%R 10.5923/j.computer.20120205.05
%X Efficient, controlled, and managed IT operations are strongly influenced by the architecture of a solution. A service-oriented architecture has a high level of flexibility and can respond to environmental changes and requirements. In this paper, we show, within the change management process, that simple reuse of operation tools, typically developed for client/server-based architectures, do not work with the requirements of SOA. To take advantage of the flexibility of SOA, the traditional change management system-oriented approach has to be changed into a business process-oriented approach, which results in fundamental new requirements for change management tools and services. Furthermore similar conclusions can be derived for other typical operation tasks. Consequently, the common understanding of the necessary central elements of SOA has to be extended. Another fundamental element is required for process-oriented operations: a central operations cockpit. We show what such a tool looks like and which requirements services have to fulfil. We use the example of change management. For service design and development, a SOA-compatible service has not only to fulfil requirements of the common basic elements, but also has to provide a central operations cockpit.
%K SOA
%K Change Management
%K ITIL
%K ITSM
%K Operations
%K Flexibility
%K Service Design
%U http://article.sapub.org/10.5923.j.computer.20120205.05.html