%0 Journal Article
%T Desarrollo de una Politica de Gesti¨®n de Crisis para Desastres en el Turismo
%A Rodr¨ªguez-Toubes
%A Diego
%A Fraiz Brea
%A Jos¨¦ Antonio
%J Tourism & Management Studies
%D 2012
%I Scientific Electronic Library Online
%X any destination is exposed to adverse events which can produce a crisis because of their severity or unpredictability. in these situations, preparation is a key factor due to the lack of control and the need to respond quickly. this paper identifies the characteristics that crisis management in tourism should have -holistic, strategic and proactive- and discusses three main models of crisis management that are grouped together in an integrated model. it is a priority of the public administration to manage disaster and provide necessary assistance to the private sector. a six-step map is proposed aimed at developing a crisis management policy that is consistent with the structure of strategic models proposed in recent years. regional tourism organizations are appropriate entities to carry it out.
%K crisis management
%K planning
%K proactivity
%K strategic framework
%K tourism policy.
%U http://www.scielo.gpeari.mctes.pt/scielo.php?script=sci_abstract&pid=S2182-84582012000100002&lng=en&nrm=iso&tlng=en