%0 Journal Article %T Scheduling delay in suspected cases of oral cancer %A Souza %A Luciana Meneses %A Michel-Crosato %A Edgard %A Biazevic %A Maria Gabriela Haye %A Antunes %A Jos¨¦ Leopoldo Ferreira %J Revista Brasileira de Epidemiologia %D 2011 %I Associa??o Brasileira de P¨®s -Gradua??o em Sa¨²de Coletiva %R 10.1590/S1415-790X2011000400011 %X the objective of the study was to evaluate scheduling delay of dental exams in the city of s£¿o paulo of patients suspected of having oral cancer. a cross-sectional study was performed in which telephone conversations simulated clinical situations that represented two types of patients: one presenting symptoms suggestive of oral cancer (ca), and another one suggesting the need for prostheses (pr). the scheduling delay was evaluated by the days until an appointment for care; and among public offices, by type of schedule (emergency or routine). negative binomial regression was used (95% statistical significance). five hundred and seventy-five public and private dental offices participated in the study. the mean scheduling delay for the ca group was 2.88 days, and for the pr group, 4.34 days (p = 0.01). the mean scheduling delay was shorter in private dental offices (2.59 days) than in offices that accepted health insurance (2.74 days) (p = 0.01); the delay was shorter when performed by the dentist rather than by the dental assistant, 2.45 versus 4.21 days (p = 0.01). in public services, 69% of patients in the cancer group were sent to the emergency service. dental services were accessible for scheduling clinical examinations among patients suspected of having oral cancer. %K mouth neoplasms %K dental health services %K human resources %K dental staff %K dentistry %K dental prosthesis. %U http://www.scielo.br/scielo.php?script=sci_abstract&pid=S1415-790X2011000400011&lng=en&nrm=iso&tlng=en