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Effect of customer satisfaction measures on a supply chainDOI: 10.7508/AIEM-V2-N1-35-39, PP. 35-39 Subject Areas: Industrial Engineering, Engineering Management Keywords: Customer satisfaction, supply chain Abstract This paper concerns with a survey study considering customer satisfaction requirements in a supply chain. The model analyzes the effective satisfaction measures of the customers on supply chain. The decisions made here help to determine the profit provider satisfaction measures. A case study illustrates the applicability of the proposed mathematical model. Fazlollahtabar, H. , Aghasi, E. and Aghasi, A. Effect of customer satisfaction measures on a supply chain. Advances in Industrial Engineering and Management, e665. doi: http://dx.doi.org/10.7508/AIEM-V2-N1-35-39.
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