%0 Journal Article
%T ¨ªndices nacionales de satisfacci¨®n del consumidor: Una propuesta de revisi¨®n de la literatura
%A Ospina Pinz¨®n
%A Santiago
%A Gil Saura
%A Irene
%J Cuadernos de Administraci¨®n
%D 2011
%I Pontificia Universidad Javeriana
%X in recent decades, many academics in the world of marketing that research consumer behaviour have reached the conclusion that satisfaction is a good indicator, if not the best, of the future profits of companies. as of the 1990s national satisfaction indices have been developed as tools for macro evaluation from the customers point of view to complement the traditional objective measurements of economic yield. this work presents a theoretical review of national satisfaction indices which have had the greatest importance in professional and academic terms, identifying the variables that form models developed for each proposal. the conclusions draw attention to the importance and relevance of developing national satisfaction indices. in the same fashion, there are suggestions that could help obtain better results in future versions.
%K national satisfaction index
%K quality
%K loyalty
%K perceived value
%K image.
%U http://www.scielo.org.co/scielo.php?script=sci_abstract&pid=S0120-35922011000200003&lng=en&nrm=iso&tlng=en