%0 Journal Article %T Qualidade total: proposta de um modelo para implanta£¿£¿o %A Torelli %A Luiz Cl¨¢udio %A Ferreira %A Jos¨¦ Joaquim do Amaral %J Gest£¿o & Produ£¿£¿o %D 1995 %I Universidade Federal de S?o Carlos %R 10.1590/S0104-530X1995000300004 %X the effective implantation of total quality management programs has been presenting several dificulties. the particular features related to each organization - due to its operational structure, its specific market, its organizational culture, among others - make it virtually impossible to elaborate a uniquely deployed implantation model. thus, it becomes necessary to adopt a general model, to be adapted to each particular case. within this text, a model developed to implement a total quality management program in a military aircraft depot is presented. the system approach, used to develop the model, allows its basic structure to be used in a broad sense. the implantation process is partially deployed in phases, which must be scheduled and completely detailed according to each specific situation. %K total quality %K system approach %K organization %K commitment %K process %K deployment %K model %K changes %K organizational culture. %U http://www.scielo.br/scielo.php?script=sci_abstract&pid=S0104-530X1995000300004&lng=en&nrm=iso&tlng=en