%0 Journal Article
%T Users satisfaction based on the dimensions of quality of Parasuraman, Zeithaml and Berry
%A Marta Maria Melleiro
%A Wilma Batista Cruz
%J Online Brazilian Journal of Nursing
%D 2009
%I Fluminense Federal University
%X The aim of this study was to assess the satisfaction of users of the hospital, based on the dimensions of quality of Parasuraman, Zeithaml and Berry: Reliability, Responsiveness, Assurance, Empathy and Tangibility. The study occurred in a private hospital, a small one. The population consisted of 71 users. Data were collected in the period from March to August 2007, through a questionnaire. It was observed that the dimensions were more relevant assurance (95.9%) and reliability (95.7%), followed by empathy (95%), responsiveness (93%) and tangibility (88%). Therefore, it is believed that the interrelation of binomial of user satisfaction and dimensions of quality, developed in this study, can contribute to welfare and managerial changes that made necessary.
%K Quality of health care
%K Evaluation of health care
%K Consumer satisfaction.
%U http://www.objnursing.uff.br/index.php/nursing/article/view/2403