%0 Journal Article
%T A Cross-Sectional Study of Patient¡¯s Satisfaction Towards Services Received at Tertiary Care Hospital on OPD Basis
%A Patavegar Bilkish N
%A Shelke Sangita C
%A Adhav Prakash
%A Kamble Manjunath S
%J National Journal of Community Medicine
%D 2012
%I National Journal of Community Medicine
%X Objective: The main objective of the study is to measure the satisfaction of OPD patients in tertiary care hospital and to know the relationship between various determinants & OPD patient¡¯s satisfaction. Materials and methods: The present cross sectional study was conducted among 450 patients attending the outpatient departments (OPDs) of Sassoon General Hospital Pune during 6 months period. Systemic random sampling was used for patient selection. Results: Maximum number of patients i.e. 197(43.78%) were in the age group of 49 and above. About 61% patients were females. About cleanliness of waiting area 44.5% patients were found unsatisfied. About explanation of treatment by pharmacist 77% patients were satisfied. 91% patient said that OPD timings were convenient. 176 (39.12%) patients had to wait less than 30 min before consulting doctor. Conclusion: According to the patient¡¯s opinion, the study showed good satisfaction with respect to registration services, doctor services, nurse services, lab services and pharmacy staff services.]]>
%K Patient¡¯s satisfaction
%K OPD services
%K Tertiary care hospital.
%U http://njcmindia.org/uploads/3-2_232-2371.pdf