%0 Journal Article
%T Factors Impacting Innovation in New Service Offerings
%A John Maleyeff
%J Journal of Service Science and Management
%P 111-117
%@ 1940-9907
%D 2011
%I Scientific Research Publishing
%R 10.4236/jssm.2011.42014
%X Factors that affect the level of innovation in projects to develop new service offerings are analyzed based on field re-search results from 84 service innovation projects. Personal characteristics of developers, process and customer type, and an important characteristic of their organization (i.e., whether or not they possess a strong Lean Six Sigma or simi-lar process improvement orientation) are analyzed. It is shown that, although personal characteristics, process type, or customer type do not affect the level of innovation, organizations with a strong Lean Six Sigma orientation had a lower incidence of radical innovation recommendations.
%K Service Science
%K Service Innovation
%K Lean Six Sigma
%K Service Development
%U http://www.scirp.org/journal/PaperInformation.aspx?PaperID=5225