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Assessment of the Value of Health Provider Expectations: An Attempt to Fully Conceptualize Patient SatisfactionDOI: 10.4236/oalib.1104679, PP. 1-9 Subject Areas: Public Health Keywords: Health Provider Expectations, Patient Satisfaction, Epistemological Challenges Abstract
This paper reports the results of an investigation
to assess the value (validity and reliability) of health provider expectations
in an attempt to broaden
the construct “patient
satisfaction”. Data were collected from 25 health providers through a 16-item
Likert-type survey. The variable “expectation” was measured by factors such as
cleanliness, privacy, healthcare, space on hospital wards and adequacy of food
servings. The data were analyzed and assessed using exploratory and
confirmatory factor analyses. The results indicate that 11 of 16 factors loaded
separately onto three components. However, only component two: (tidiness and cleanliness) comprising items 10, 15
and 16, proved to be significant (Average Variance
Extracted = 0.512, Construct Reliability = 0.740; Cronbach’s Alpha = 0.687).
Furthermore, it was
confirmed that item 15 was the strongest contributor to component two (Beta =
1.020). To test sampling adequacy and adequacy of correlation for factor
loadings, Kaiser-Mayer-Olkin and Bartlett’s Test of
Sphericity respectively were
performed. Despite sampling inadequacy (0.440 < 0.60), the analysis proceeded owing to the fact that the
result of Bartlett’s test was statistically significant (p = 0.006). This paper
concludes that the instrument should be modified and retested using larger
samples of healthcare providers before a broad epistemological framework of patient
satisfaction can be hypothesized.
Berkeley, B. (2018). Assessment of the Value of Health Provider Expectations: An Attempt to Fully Conceptualize Patient Satisfaction. Open Access Library Journal, 5, e4679. doi: http://dx.doi.org/10.4236/oalib.1104679. References
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