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Customer Relationship Management (CRM) is an enterprise-wide business strategy directed at attracting, retaining and effectively serving customers to grow up their value over the long term. Because customers differ in their preferences and purchasing habit, and their mobility is enhanced by increasing availability of information, firms invest in technologies that help them gain detailed understanding of their customers, allowing them to know how to respond to customer needs and market products and services more effectively. While the modern CRM strategy is intensive in the use of analytical technologies, the Nigeria supermarket industry still at the first stage of its development phase have largely interacted with customers through personal interaction partly due to the low level of competition for customers, high cost of investment in analytical CRM infrastructure and lack of dynamic capability to integrate technology, people and processes.
syndrome (GBS) is an autoimmune disorder characterized by a heterogeneous group
of pathological and clinical entities. It is associated with ascending
areflexic paralysis, some autonomic dysfunction and respiratory failure in
severe cases and ultimately death if not promptly diagnosed and treated. It may
be preceded by an antecedent event in about two-third of cases. This could be
an upper respiratory tract infection, viral illness, recent history of
vaccination, pregnancy, cancer or even trauma. The condition is exceedingly rare
in pregnancy and only few cases have been reported in literature. Case Report: This
is a case of a 28-year-old Gravida 3, Para 1+1 and Estimated
Gestational Age of 30 weeks and 4 days. There was a history of upper
respiratory tract infection eight weeks prior to presentation which
spontaneously resolved. On examination, she was a young woman, anxious, weak,
afebrile, not pale, the neck could not hold the head upright and there was
bilateral non tender pitting pedal oedema extending to her mid-shin. There
were no cranial nerve deficits and no sign of meningeal irritation. There were
normal muscle bulk with global hypotonia and flaccid quadriparesis, Power was
3/5. The proximal groups of muscles were more affected than the distal parts.
Reflexes were diminished globally with plantar flexor response. She had
immunoglobulin as treatment. Conclusion: In a low resource setting like ours it
is important to have a high index of suspicion of GBS when an apparently
healthy gravid woman presents with progressive weakness of the limbs.
A review on the geology and petroleum potentials of the Nigerian Benue Trough and Anambra Basin is done to identify potential petroleum systems in the basins. The tectonic, stratigraphic and organic geochemical evaluations of these basins suggest the similarity with the contiguous basins of Chad and Niger Republics and Sudan, where commercial oil discovery have been made. At least two potential petroleum systems may be presented in the basins: the Lower Cretaceous petroleum system likely capable of both oil and gas generation and the Upper Cretaceous petroleum system that could be mainly gas-generating. These systems are closely correlative in temporal disposition, structures, source and reservoir rocks and perhaps generation mechanism to what obtains in the Muglad Basin of Sudan and Termit Basin of Niger and Chad Republics. They are very effective in planning future exploration campaigns in the basins.