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Search Results: 1 - 10 of 262 matches for " Samer Alhawari "
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Evaluating Customer Process to Contribute to Customer Acquisition: A Quantitative Study in Jordanian Banking Sector
Samer Alhawari
IBIMA Business Review , 2012,
Abstract: Over the past few years, banks are increasingly realizing the significance of customers’ service; one of the key challenges for them is how to improve the relationship with customers. On any given business day, significant amounts of information fuel business processes that involve parties both inside and outside of enterprise network boundaries. In response, many banks have increasingly recognized the importance of managing customer acquisition from a process approaches’ perspective to assure positive impact on customer acquisition.This paper takes on a holistic approach that examines the combined effects of customer processes (Customer Relation, Customer attraction, Customer Knowledge Capture and Customer data Analysis) on customer acquisition. Drawing on this, the framework develops several hypotheses regarding the main interaction effects of customer processes on customer acquisition. Testing of these hypotheses is based on a sample of the data collected from two hundred respondents, drawn randomly from four Jordanian Banks working in the Customer Relationship Management (CRM) area.The results of the survey show that the four selected factors (Customer Relation, Customer attraction, Customer Knowledge Capture and Customer data Analysis) have a significant impact on customer acquisition. Additionally, the Quantitative evidence from the survey offers further support for this finding. The emerging empirical findings will certainly help both researchers and practitioners in future customer process and Customer acquisition research. The contribution of the paper consists in establishing the need for researching and incorporating customer acquisition process as an important support to keep organizations competitive within the global business environment.
A Theoretical Framework for Knowledge Management Process: Towards Improving Knowledge Performance
Louay Karadsheh,Ebrahim Mansour,Samer Alhawari,Ghassan Azar
Communications of the IBIMA , 2009,
Abstract: Evidently, there is a strong competition among organizations and rapid changes in business surroundings. Therefore, the organizations start thinking of developing their performance and processes. In this regard, Knowledge Management (KM) processes have turned out nowadays to become an organization strategic resource to the extent in which KM is viewed as a base of success or failure. The aim of this paper is presenting a conceptual KM process framework. It mainly emphasizes on developing phases such as knowledge infrastructure, knowledge combination, knowledge filtering, knowledge repository, knowledge sharing, knowledge application, and finally, knowledge performance across the KM process. The paper describes a more valid process to Improving Knowledge Performance.
The effects of Knowledge Process for Customer on the achievement of Customer Knowledge Retention
Samer Alhawari,Amine Nehari Talet,Ebrahim Mansour,Haroun Alryalat
Communications of the IBIMA , 2008,
Abstract: It is evident that there is a strong competition among organizations and a sort of rapid change in the business environment is taking place. Therefore; organizations start thinking of how to improve their processes to stay competent. Knowledge has become a strategic resource and a basis of competitive advantage in the organization. However, many organizations lost sight of managing Knowledge to grow and compete with domestic and global competitors. Customer Knowledge has been increasingly recognized within process as a significant resource that can be managed to support customer retention. This paper reviews process for knowledge and present suggestions for what a general process to improve customer knowledge retention should include based on analysis of various processes in the literature. The main emphasis is laid upon the concepts of Rationalize Customer Knowledge, Validation Customer Knowledge, and Scrutinize Customer Knowledge. Therefore, this paper contributes to the process of developing customer knowledge retention process. The paper will describe a more valid process in how to achieve customer knowledge retention.
The Impact of Knowledge Process about Customer on the Success of Customer Knowledge Acquisition
Samer ALHawari,Amine Nehari Talet,Haroun Alryalat,Wa’el Musa Hadi
Communications of the IBIMA , 2008,
Abstract: The purpose of this paper is to evaluate customers’ general expectation and perception of insurers in terms of services offered at the insurance service counter (ISC). Other than that, this paper also examines the relationship between the demographic factors and SERVQUAL mean score. The study utilized the survey approach. The sample consisted of 319 respondents. The result shows huge gap for reliability, responsiveness and empathy, which reliability shows highest gap between customers’ perception and expectation. This research illustrates reliability emerged as the most critical determinant of SERVQUAL measure for service quality. The other dimensions (tangible, responsiveness, assurance and empathy) appear important but reliability dominates. Thus, results of this study underscore the need for insurance providers to gear customer service and quality improvement efforts towards components of reliability. The study intends to promote a better theoretical understanding and recognition of the complexities to service quality and its measurement. Nowadays, insurance companies in Malaysia compete each other to be a strong and good reputation. The challenge for insurance sector in Malaysia remains the same that is to bring innovative solutions to client while making them realize the value of those services provided. When clients realize that quality is something that cannot be compromised, an organization has to survive in the competitive market while managing high value service.
Strategic Choice of Market Instrument  [PDF]
Samer Atallah
Theoretical Economics Letters (TEL) , 2017, DOI: 10.4236/tel.2017.74070
Abstract: This paper proposes a model where both regulator and industry behave strategically to endogenously choose the optimal market instrument. The regulator payoff function includes political gains from investment in abatement and improvement in the provision of the environmental good in addition to the efficient choice of the instrument level. Whereas the industry’s objective is to minimize abatement costs. Under plausible conditions, the model suggests that quantity instrument is favorable to the regulator. Also, industry with high cost of abatement has a better incentive to invest in clean technology. Regulator gains from increasing the provision of environmental good and from industry investing in abatement.
Compact Wideband Bandpass Filter Using Single Corners-Cut Isosceles Triangular Patch Resonator
Adam Reda Hasan Alhawari;Alyani Ismail
PIER C , 2010, DOI: 10.2528/PIERC10060102
Abstract: Compact and simple bandpass filter (BPF) structure using microstrip isosceles triangular patch resonator (ITPR) is proposed. The new filter design technique is based on two main ideas: Firstly, cutting the corners of the triangular structure, to make the filter size more compact. Secondly, etching slit in staircase form near the base of the triangle in order to improve the filter performances. The proposed filter was designed and fabricated on Taconic CER-10 substrate with a relative dielectric constant of 10 and a thickness of 0.64 mm using standard photolithography process. The final dimension of the proposed filter is measured at 5.7 mm×7.6 mm. Measured S-parameters showed that the filter achieves a 3-dB fractional bandwidth of 55% at center frequency of 10.36 GHz, with measured insertion loss of 2.08 dB and measured return loss better than 10 dB. The measured results are in good agreement with the simulated results.
Insulin therapy in critically ill patients
Samer Ellahham
Vascular Health and Risk Management , 2010, DOI: http://dx.doi.org/10.2147/VHRM.S14203
Abstract: sulin therapy in critically ill patients Review (6108) Total Article Views Authors: Samer Ellahham Published Date December 2010 Volume 2010:6 Pages 1089 - 1101 DOI: http://dx.doi.org/10.2147/VHRM.S14203 Samer Ellahham Samer Ellahham and Associates, Falls Church, VA, USA Abstract: Hyperglycemia frequently occurs with acute medical illness, especially among patients with cardiovascular disease, and has been linked to increased morbidity and mortality in critically ill patients. Even patients who are normoglycemic can develop hyperglycemia in response to acute metabolic stress. An expanding body of literature describes the benefits of normalizing hyperglycemia with insulin therapy in hospitalized patients. As a result, both the American Diabetes Association and the American College of Endocrinology have developed guidelines for optimal control of hyperglycemia, specifically targeting critically ill, hospitalized patients. Conventional blood glucose values of 140–180 mg/dL are considered desirable and safely achievable in most patients. More aggressive control to <110 mg/dL remains controversial, but has shown benefits in certain patients, such as those in surgical intensive care. Intravenous infusion is often used for initial insulin administration, which can then be transitioned to subcutaneous insulin therapy in those patients who require continued insulin maintenance. This article reviews the data establishing the link between hyperglycemia and its risks of morbidity and mortality, and describes strategies that have proven effective in maintaining glycemic control in high-risk hospitalized patients.
Molecular mechanisms of hyperglycemia and cardiovascular-related events in critically ill patients: rationale for the clinical benefits of insulin therapy
Samer Ellahham
Clinical Epidemiology , 2010, DOI: http://dx.doi.org/10.2147/CLEP.S15162
Abstract: lecular mechanisms of hyperglycemia and cardiovascular-related events in critically ill patients: rationale for the clinical benefits of insulin therapy Review (3377) Total Article Views Authors: Samer Ellahham Published Date December 2010 Volume 2010:2 Pages 281 - 288 DOI: http://dx.doi.org/10.2147/CLEP.S15162 Samer Ellahham Paragon Cardiovascular Foundation, Falls Church, VA, USA Abstract: Newly recognized hyperglycemia frequently occurs with acute medical illness, especially among patients with cardiovascular disease (CVD). Hyperglycemia has been linked to increased morbidity and mortality in critically ill patients, especially when it is newly recognized. Increased rates of reinfarction, rehospitalization, major cardiovascular events, and death in CVD patients have also been found. An expanding body of literature describes the benefits of normalizing hyperglycemia with insulin therapy in hospitalized patients. This article reviews several underlying mechanisms thought to be responsible for the association between hyperglycemia and poor outcomes in critically ill patients and those with cardiovascular events, as well as the biologic rationale for the benefits of insulin therapy in these patients.
Medicine in Jordan: A Cross-Cultural Elective Experience
Samer Dabbo
University of Toronto Medical Journal , 2009, DOI: 10.5015/utmj.v87i1.1218
Abstract:
LEISURE GARDENS, SECULAR HABITS: THE CULTURE OF CREATION IN OTTOMAN DAMASCUS
Samer AKKACH
Middle East Technical University Journal of the Faculty of Architecture , 2010,
Abstract:
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