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Search Results: 1 - 10 of 309 matches for " Hotel resort "
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Tülay GüZEL,Cengiz DEMIR
Ege Academic Review , 2008,
Abstract: The usage of computer technologies with telecommunication, the recent developments in the field of microelectronics caused significant changes in communication in today’s groving competition arena. The Information Technologies (IT) providing the production of data, its storage, verification and transmission are also very important for the tourism industry. The establishments operating in tourism industry need to use IT intensively to collect information about organizations, consumers, competitors and other environmental factors to transmit these data to their employees, to provide the daily operations more effectively and productively and to understand the global marketing applications. The purpose of this study is to identify how many of the information technologies were used by city and resort hotels, their usage areas, and the attitudes of hotels towards IT. The results of the study showed that the 5-star resort hotels in Antalya had more differences compared to the hotels in stanbul with respect to the usage of IT. These differences appeared either non existence for most of the IT or rare applications of it.
Job Satisfaction Levels of Employees in Hotel Establisments: A Research on Employees in Resort and City Hotel Establishments
Elbeyi Pelit,Yüksel ?ztürk
??letme Ara?t?rmalar? Dergisi , 2010,
Abstract: No matter in which sector they function, the job satisfaction of the employees at desired level has the utmost importance for the employees’ performance and organizational efficiency. In this respect, applications and studies related to defining job satisfaction and the factors affecting job satisfaction also have importance for establishments to provide data sources to perfrom their functions in the long term. For this reason, establishments should revise their employees’ job satisfaction levels at times. Especially the issue is much more significant for labour-intensive hotel establishments. In this context, to determine the job satisfaction levels of the city and resort employees in hotel establishments ,this research is carried on 1854 employees employed at 114 five-star hotels in city and resort areas of Turkey using “Minnesota Job Satisfaction Scale” to collect data. It is concluded that the employees whose job satisfaction is measured by questionnaires are not satisfied with such issues as the wage, making their own decisions, company policies and promotion opportunities. In the further analyses performed (independent-samples t test and ANOVA), it is found out that the job satisfaction level of the employees working in resort hotel establishments is higher than the employees working in the ciy hotel establishments. In addition this, it is found out that there are some differences between the job satisfaction level and education level of the employees.
Diferenciación de la atención virtual como factor de ventaja competitiva en hoteles resort en Brasil
Marcos Antonio Gaspar,Silvio Aparecido dos Santos,Edison Fernandes Pólo,Diana Patricia León Derísio
Estudios y perspectivas en turismo , 2013,
Abstract: La industria brasile a de turismo probó profundas alteraciones en su estructura a partir de la década de 1990, especialmente en función de las grandes inversiones en hoteles de categoría lujo y súper lujo. Ese tipo de hospedaje tiene como estrategia la diferenciación por medio de oferta de servicios y experiencias singulares a los huéspedes. De esta manera, las herramientas de atención virtual al cliente pueden contribuir para la construcción de la lealtad del huésped a partir de la diferenciación de los servicios prestados por el Hotel Resort. Este es un estudio descriptivo de naturaleza cualitativa, hecho a partir de un levantamiento en el cual se efectuó un análisis de desempe o de las herramientas de atención virtual disponible, siendo que las más ampliamente utilizadas fueron: e-mail, formulario electrónico para sumisión, autoservicio y mapa del sitio. Por otro lado, las herramientas menos utilizadas fueron: e-mail de respuesta automática, FAQ, chat instantáneo, personalización del sitio, grupos de discusión y video-conferencia; siendo que las cuatro últimas fueron identificadas incluso en los hoteles resort investigados. Se pudo verificar también que aún los hoteles con alto desempe o, subutilizan las herramientas de la atención virtual, lo que parece que no contribuye de manera plena para la oferta de una experiencia singular y diferenciada en relación con la comunicación con sus clientes actuales, así como con los clientes potenciales. The Brazilian tourism industry experienced huge transformations in its structure from the 1990’s on, due to big investments in luxury and super luxury hotels. This kind of lodging has as strategy the differentiation by offering unique services and experiences to the guests. Thus, the virtual customer care tools can contribute to compose the guest’s loyalty from the differentiation of the services given to him by the resort. This is a descriptive-qualitative study, made from a survey in which it was analyzed the virtual customer care tools’ performance found in 47 big luxury and super luxury resorts operating in Brazil. The main results indicate low use of the available virtual customer care tools. The most wide used were: email, electronic form for submission, auto-service and map of the site. On the other hand, the less used tools were: automatic e-mail answer, FAQ, chat, site personalization, discussion groups and video conference; and thus, the last four even were identified in the surveyed resorts. Also, it could be evidenced that even the resorts classified with high performance, underuse the virtual customer
Study on Resort Hotel Landscape Evaluation ——Research for BANYAN Tree in Hangzhou

- , 2015,
Abstract: 度假酒店正受到越来越多游客的青睐。作者以“社会调查研究”理论为依据,选出最具代表性的江南地区度假酒店——杭州西溪悦榕庄作为研究对象并采用AHP层次分析法和综合指数法等数理方法建立度假酒店包括美感度、功能性、文化性和游憩度在内的4个准则层和17个因子层的景观质量评价模型。通过问卷调查获取数据,得出悦榕庄景观综合质量等级为优,其中Ⅰ级(优)因子14项、Ⅱ级(良)因子3项。同时,总结得出该酒店景观在美感度和文化性上具有一定优势,而游憩度上存在不足,并提出了丰富室外活动空间等景观提升对策。此次研究对度假酒店景观领域做了较为全面、深入的剖析,建立了度假酒店景观质量评价体系,针对江南地区特色度假酒店——悦榕庄景观设计提出了建议,为同类酒店景观的优化提升及设计提供了一定借鉴。
Resort hotel has attracted more and more attentions.This paper takes BANYAN Tree in Hangzhou as the research object based on ‘Social Survey Theory’.Firstly,hierarchical order weight value of evaluation index system and comprehensive evaluation model of landscape quality are achieved,with four criterion layers,including aesthetic,functional,cultural and recreational perceptions,and seventeen factor layers.Then,distribution of factors and comprehensive quality rank of BANYAN Tree is calculated as under the first lever.Finally,the current situation and disadvantages of the research object are analyzed and summarized,excellent in aesthetic perception and cultural layers and deficient in recreational layer,and the suggestions such as increasing more activity space are given.This study gains all-sided and in-depth analysis of landscape in resort hotels by building the evaluation index system of the landscape,and gives the suggestions of landscape design to provide some references to the resort hotels in the same style and in south region of Yangzte River.
Exploring the Motivators Stimulating Hotel Employees’ Innovation  [PDF]
Chieh-Heng Ko
Journal of Human Resource and Sustainability Studies (JHRSS) , 2015, DOI: 10.4236/jhrss.2015.33021
Abstract: Previous research has examined the influence of organizational factors on individual innovation, environmental stimulants and obstacles to innovation. However, environmental qualities are not sufficient; the abilities and wishes of employees to perform is also a factor. Thus, the link between motivation and individual innovation is seemingly important. This study explores what the job-related motivators are stimulating employees’ innovation and how they can be enhanced to help the hoteliers. A questionnaire was developed to conduct this study. The results indicated that “Training and Development” was the most important factor that could most motivate staff to be innovative, followed by “Support and Motivation from the Top”, “Open Policy”, “Recognition” and “Autonomy and Flexibility”.
Forecasting Hotel Prices in Selected Middle East and North Africa Region (MENA) Cities with New Forecasting Tools  [PDF]
Mohammed Al Shehhi, Andreas Karathanasopoulos
Theoretical Economics Letters (TEL) , 2018, DOI: 10.4236/tel.2018.89104
Abstract: The purpose of this paper is to understand the potential of traditional and non-traditional statistical techniques to predict dynamic hotel room prices. Four forecast models were employed: the simple moving average, the autoregressive integrated moving average (ARIMA), the radial basis function (RBF), and the support vector machine (SVM). This research is based on an empirical study of data obtained from the company Smith Travel Research (STR). The economic predictors were obtained from other reliable sources such as the World Bank and the World Tourism Organization. This study agreed with existing literature on the ability of machine learning to predict hotel room prices precisely. Given the complexity of the hotel industry, the effect of external economic predictors was tested in the model. The challenge lay in dealing with the mixed frequencies observed in the collected data. This research is designed to add an innovative approach to the existing literature on machine learning in the hotel industry in the Middle East and North Africa (MENA) region. Some of the machine learning techniques used in this study constitute a contribution to the research conducted in this region. This creates a bridge between many academic disciplines such as computer science, economics, and marketing. Small hotel operators should benefit from this research when setting strategies as well as in using the model to set their relative room prices.
Application of Perception Theory in Hotel Interior Design  [PDF]
Hui Yu, Ge Bai, Liang Wu
Open Journal of Applied Sciences (OJAppS) , 2018, DOI: 10.4236/ojapps.2018.87021
Abstract: The purpose of this article is to explore the application of perception theory in hotel interior design. Through the analysis of the theory of perception, the article sums up its connection with the interior design of Modern Hotel, and sums up the hotel interior design method under the influence of three factors of visual perception, space-time perception, logical perception so as to improve the level of humanization. Finally it will provide a basis for hotel interior design in the future.
Runet resort websites: classification and analysis
Alexander M. Vetitnev,Yakov A. Ashkinadze
European Researcher , 2011,
Abstract: The article presents author's classification of RuNet resort resources and gives the analysis of Sochi health resort institutions websites started from 2006 to 2010. In four years the number of the resort institutions having their own websites increased and the level of websites provision depended on resort facilities size, specialization, qualification and location.
Sochi resort in 1953–1960: culture development
Ivan A. Ermachkov
European Researcher , 2010,
Abstract: The article examines milestones of Sochi culture development in 1953–1960. Special attention is attached to first experience of struggle against stilyagi.
Sochi resort travel facilities development in terms of XXII Olympic and ХI Paralympic games preparation and host
Syuzanna D. Khachatryan,Alexander S. Varyukhin
European Researcher , 2011,
Abstract: The article estimates Sochi development trends in terms of Winter Olympic Games 2014 host.
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