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Search Results: 1 - 10 of 3092 matches for " satisfaction "
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The Relationship between Program Evaluation Experiences and Stakeholder Career Satisfaction  [PDF]
Saad F. Shawer, Saad A. Alkahtani
Creative Education (CE) , 2012, DOI: 10.4236/ce.2012.38196
Abstract: This paper examines the relationship between program evaluation experiences and stakeholder career satisfaction. The study employs mixed paradigms, descriptive and correlational research, qualitative evaluation, interviews, rating-scales and the parametric Pearson product-moment coefficient of correlation. Data analysis reveals differences between the descriptive and correlational findings. The descriptive findings show low faculty and program director career satisfaction at the beginning of program evaluation while concluding program evaluation experiences show a dramatically high career satisfaction. Correlational results, however, indicate not only a relatively low but also negative correlation between initial and final program evaluation experiences in career satisfaction. The study concludes a relationship exists between initial and final program evaluation experiences in stakeholder career satisfaction. The more program evaluation experiences stakeholders have, the less career dissatisfaction signs they show. Supportive program evaluation contexts lower program stakeholder negativity and encourage effective implementation and use of program evaluation.
The effect of a wearable visual cue on patient satisfaction survey scores in the acute inpatient rehabilitation setting  [PDF]
Anthony J. Pellicane
Health (Health) , 2013, DOI: 10.4236/health.2013.56A2002
Abstract:

With a portion of healthcare reimbursement now dependent on the patient’s report of the hospital experience, healthcare systems are looking for ways to improve patient satisfaction scores. In this study, one inpatient physiatrist at an acute inpatient rehabilitation facility wore a button on the right lapel of his white coat at all times which read, “Ask ME about your TREATMENT and PROGRESS!!!” in order to determine if a wearable visual cue prompting the patient to discuss his or her treatment and progress alters Press Ganey Patient Satisfaction Survey (PGPSS) scores. Mean score on the physician-specific PGPSS question “How well the rehabilitation doctor kept you informed about your treatment and progress” was calculated retrospectively for five months before and after the physiatrist donned the button. Comparisons were made to two other inpatient physiatrists. For the button-wearing physiatrist, mean score for the physician-specific patient satisfaction survey question for the five months before donning the button was 88.1 ± 11.5; and, for the five months after donning the button, the mean score was 95.8 ± 5.9. These scores were marginally statistically different (p = 0.07). Conversely, the difference in mean scores over the same time periods for two other inpatient physiatrists who did not wear the button did not approach statistical significance. In conclusion, a wearable visual cue improved the PGPSS score specific to the question the visual cue addressed.

Another Look at Job and Life Satisfaction among Employees: Evidence from a Developing Country  [PDF]
Faris S. Alghamdi
American Journal of Industrial and Business Management (AJIBM) , 2015, DOI: 10.4236/ajibm.2015.51002
Abstract: Organizational literature has demonstrated remarkable attention to the relationship between job and life satisfaction. Approaching the relationship between job and life satisfaction from an attitu-dinal perspective, the present study was conducted to examine the relationship between job and life satisfaction in Southern Saudi Arabia. It also aimed to investigate the contribution of demo-graphic and socioeconomic variables in predicting job and life satisfaction. The results of Pearson correlation analysis and hierarchical regression analysis revealed a statistically significant rela-tionship between job and life satisfaction, even after controlling for demographic and socioeconomic variables. The results also suggested that job satisfaction and life satisfaction were positively and reciprocally related. Having controlled for demographic and socioeconomic variables, the age variable was uniquely predicted job satisfaction. Additionally, Tukey’s post-hoc test showed that participants whose age ranged from 40 to 50 were more satisfied with their jobs (M = 3.73; SD = 0.35) than those from 18 to 28 and from 29 to 39. That is, older employees were more satisfied with their jobs than younger employees.
Evaluation of Patient Satisfaction and Factors Affecting It: A Review of the Literature  [PDF]
Fereshteh Farzianpour, Raziye Byravan, Sara Amirian
Health (Health) , 2015, DOI: 10.4236/health.2015.711160
Abstract: Patient satisfaction with hospital services is one of the most important indicators of effectiveness and quality of hospital services. Patient satisfaction surveys can provide valuable data for evaluating the current status, awareness of quality and quantity of process improvement programs and quality improvement to health managers and policy makers. The present study discusses previous studies conducted in this area, and presents recommendations to improve patient satisfaction. The method of this study is review. Selected papers were identified by searching keyword in Persian and English in different databases and after applying the inclusion criteria, 19 studies were extracted and analyzed. 23,793 patients in 12 studies entered into this research were investigated. Generally, satisfaction of the patients in this study was estimated at an average level. Continuous evaluation of patient satisfaction and identification of the factors affecting it requires establishment of comprehensive and accurate data system in this area; that by application of the results of previous studies steps can be taken to improve patient satisfaction. Patients’ satisfaction in Iran, compared with other countries, is desirable. In addition, the overall satisfaction of patients in recent years has increased compared to previous years and the reason can be measures like different ways of improving the quality, customer orientation, and applying the results of research conducted in this area.
Satisfaction with Life amongst Psychiatrists and General Physicians: demographic and career variables  [PDF]
Yoram Barak, Moshe Tishler, Dov Aizenberg
Open Journal of Psychiatry (OJPsych) , 2011, DOI: 10.4236/ojpsych.2011.13018
Abstract: Background: positive psychology and the science of happiness have impacted many realms in academia, including medicine. Recent reports from several countries suggest that physicians are unhappy with their profession. Aim: to assess levels of happiness amongst Israeli physicians and its’ correlates. Method: participants in professional meetings endorsed the Satisfaction with Life Scale (SWLS) and a questionnaire detailing personal data (age, gender, marital status, number of children), specialty years as a physician and their state of health. Results: 223 physicians (131 psychiatrists, 92 primary care) completed the survey. The response rate was higher than 75%. Mean SWLS score for all 223 physicians was 23.6 ± 5.7 and did not differ between specialties’ (p = 0.39). No differences from reported norms amongst the general population were found. The only signifycant association with SWLS scores was number of children (r = 0.23; p = 0.0006). Selection bias was inherent in this type of survey. Conclusion: satisfaction with life amongst Israeli physicians is equal to reported national means and may be supported by variables outside the professional sphere.
The Effect of a Single Passive Intervention to Improve Patient Satisfaction in an Orthopaedic Service  [PDF]
Manit Arora, Ian A. Harris, Lynette McEvoy, Rajat Mittal, Justine M. Naylor
Open Journal of Orthopedics (OJO) , 2012, DOI: 10.4236/ojo.2012.22006
Abstract: Patient satisfaction is a goal of effective health care delivery and its assessment is important to the improvement of health care, especially in the context of a more consumerist culture. Patient education and information has been shown to improve patient satisfaction with care. Lack of sufficient patient information (specifically related to post-discharge care) was identified in our patient population by means of a broad ranging post-discharge satisfaction survey. Targeted intervention, in the form of a discharge information sheet for patients, was trialled with the aim of improving specific satisfaction parameters related to post-discharge care, and overall patient satisfaction. Patient satisfaction was measured for six months before and after the intervention, and data from both groups compared. There was no statistically significant difference in patient satisfaction directly related to the provision of the additional discharge information or overall patient satisfaction between the two groups. Providing patients with specific information alone at discharge is not sufficient to improve overall or discharge-specific patient satisfaction. More active interventions may be required.
Patient stress and satisfaction when allowed the presence of an accompanying person during endoscopy  [PDF]
Jesse Lachter, Benjamin Ephraim Bluen
Open Journal of Gastroenterology (OJGas) , 2013, DOI: 10.4236/ojgas.2013.31012
Abstract:

Introduction: Patients undergoing esophagogastroduodenoscopy (EGD) have variable stress and anxiety and therefore commonly receive medications as sedative-anxiolytics. These medications have small but significant risks. To possibly make procedures safer and to increase patient satisfaction, this study aimed to measure the effects of allowing an accompanying person (AP) to be present in the endoscopy suite during EGD. Patients and Methods: Forty-two patients were randomly divided into two groups who would either be or not be offered to have an AP during endoscopy. Spielberger’s well-validated state and trait anxiety evaluations were administered to patients before and after EGD. APs also completed questionnaires as to their reactions after EGD. Results: 84.2% of the patients after EGD recommended accompaniment. Patients who underwent EGD with an AP tended (p < 0.06) to have decreased measurable anxiety compared to patients who were not offered an AP. The benefit was significant for persons with higher levels of anxiety prior to EGD (p < 0.04). Patients undergoing EGD for the first time had significantly more anxiety than those with previous EGD experience (p < 0.034). There was no significant reduction in sedative dosage when APs were present. Conclusions: Offering to permit the presence of an accompanying person during EGD was often shown to improve patient satisfaction and reduce anxiety.

An Integrative Framework for Customizations on Satisfaction: The Case of an Online Jewelry Business in China  [PDF]
Vincent Cho, Candy Lau
Journal of Service Science and Management (JSSM) , 2014, DOI: 10.4236/jssm.2014.72013
Abstract:

Upon the technological advancement of production flexibility, supply chain agility, and customer behavioral tracking, many online businesses now develop their customization strategies. In this regard, this study proposes an integrative framework for customization of product information, transaction handling, product attribute, and sales’ service. We are interested in how these customizations affect customer satisfaction. From our web-based survey on a renowned online jewelry company in China, we collected 1383 responses from its customer database. Our findings showed that information, product and sales’ service customizations have significant influence on customer satisfaction. Moreover, ordinary members as compared with VIP members feel more satisfied once they receive customized services.

The Prediction of Job Satisfaction Based on Coping Skills in Pilots and Assistant of Pilots  [PDF]
Fereshteh Kohantorabi, Khadijeh Abolmaali
Journal of Service Science and Management (JSSM) , 2014, DOI: 10.4236/jssm.2014.73023
Abstract:

The purpose of this research was to predict job satisfaction among pilots and assistant based on coping skills. Two hundred pilots and assistant were randomly selected from Mehrabad airport. They completed job satisfaction and skills coping questionnaires. Multiple regression test was used to analyze the data. The results showed that coping skills can predict job satisfaction, in other words it can be said that only the somatization component, emotional inhibition of the coping skills could predict job satisfaction of pilots and assistant.

Satisfaction of Chronic Illness Patients at Felege Hiwot Referral Hospital, Bahir Dar City, Northwest Ethiopia  [PDF]
Molla Gedefaw, Fisseha Setargie, Worku Awoke
Open Journal of Epidemiology (OJEpi) , 2014, DOI: 10.4236/ojepi.2014.44028
Abstract: Introduction: Patient satisfaction is a popular way of evaluating quality of health care given in health facilities. This study was done to assess the level of chronic illness Patients’ Satisfaction in Felege Hiwot Referral Hospital, Bahir Dar City, Ethiopia. Method: Cross-sectional study was conducted by involving 415 patients using systematic sampling method at Felege Hiwot referral hospital, Bahir Dar City, Ethiopia from 1st September, 2012 to 2nd November, 2012. Structured questionnaire was data collection tool. The questionnaire was prepared in English. It was translated to Amharic and back to English. Discrepancies in the translation were resolved by mutual agreement with the research team. Pre-testing was done prior to the actual data collection process on a sample of 20 respondents and modified accordingly. The study was approved by ethics review board of Bahir Dar University. The collected data were checked for completeness and consistency before being coded, entered and analyzed using SPSS version 19. Result: The overall level of satisfaction of chronic illness patients in this hospital was 242 (58.3%) which is lower as compared to other local studies in Ethiopia. More than 40% of the patients were not satisfied with the service. Conclusion and Recommendations: The current level of patients’ satisfaction in the hospital is totally unacceptable care for a referral hospital situated in the capital city of a region in which more than 20 million people reside. Therefore, there is a need to revisit care given to chronic illness patients, and appropriate strategy should be designed to address the lifelong care needs of patients with chronic illness in our set up.
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