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Search Results: 1 - 10 of 10043 matches for " Virtual guest service "
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Diferenciación de la atención virtual como factor de ventaja competitiva en hoteles resort en Brasil
Marcos Antonio Gaspar,Silvio Aparecido dos Santos,Edison Fernandes Pólo,Diana Patricia León Derísio
Estudios y perspectivas en turismo , 2013,
Abstract: La industria brasile a de turismo probó profundas alteraciones en su estructura a partir de la década de 1990, especialmente en función de las grandes inversiones en hoteles de categoría lujo y súper lujo. Ese tipo de hospedaje tiene como estrategia la diferenciación por medio de oferta de servicios y experiencias singulares a los huéspedes. De esta manera, las herramientas de atención virtual al cliente pueden contribuir para la construcción de la lealtad del huésped a partir de la diferenciación de los servicios prestados por el Hotel Resort. Este es un estudio descriptivo de naturaleza cualitativa, hecho a partir de un levantamiento en el cual se efectuó un análisis de desempe o de las herramientas de atención virtual disponible, siendo que las más ampliamente utilizadas fueron: e-mail, formulario electrónico para sumisión, autoservicio y mapa del sitio. Por otro lado, las herramientas menos utilizadas fueron: e-mail de respuesta automática, FAQ, chat instantáneo, personalización del sitio, grupos de discusión y video-conferencia; siendo que las cuatro últimas fueron identificadas incluso en los hoteles resort investigados. Se pudo verificar también que aún los hoteles con alto desempe o, subutilizan las herramientas de la atención virtual, lo que parece que no contribuye de manera plena para la oferta de una experiencia singular y diferenciada en relación con la comunicación con sus clientes actuales, así como con los clientes potenciales. The Brazilian tourism industry experienced huge transformations in its structure from the 1990’s on, due to big investments in luxury and super luxury hotels. This kind of lodging has as strategy the differentiation by offering unique services and experiences to the guests. Thus, the virtual customer care tools can contribute to compose the guest’s loyalty from the differentiation of the services given to him by the resort. This is a descriptive-qualitative study, made from a survey in which it was analyzed the virtual customer care tools’ performance found in 47 big luxury and super luxury resorts operating in Brazil. The main results indicate low use of the available virtual customer care tools. The most wide used were: email, electronic form for submission, auto-service and map of the site. On the other hand, the less used tools were: automatic e-mail answer, FAQ, chat, site personalization, discussion groups and video conference; and thus, the last four even were identified in the surveyed resorts. Also, it could be evidenced that even the resorts classified with high performance, underuse the virtual customer
Tweens on the Internet - communication in virtual guest books
AnnBritt Enochsson
Seminar.net , 2007,
Abstract: Today digital communication is a natural part of young people’s social life. It has increased drastically during the last few years, and there are still a lot of questions about what this means, and how this new media affects communication. This study focuses on young people of 11-13, i.e.the age between children and teenagers, also called tweens. In a large study, the overall aim is to see what communication in the Internet community LunarStorm means to them in their social life. This particular paper reports on the content of the asynchronous communication in the participants’ digital guest books, which is one of the main channels for communication between the participants. A group of 15 tweens from a small village in Sweden were studied when communicating in Sweden’s largest Internet community, LunarStorm. The research method used was what is usually described as cyber ethnography. The contributions in the participants’ digital guest books are not written by the guest book owners themselves, which means that the focus is on the collective aspects of this communication, and not from a specific children’s point of view. Qualitative analyses were made of the content of 947 contributions in the participants’ guest books in order to make a statistical analysis. Most of the participants’ communication was between friends in the same geographical neighbourhood concerning how things are going, what to do, when to meet and similar things. The contributions were divided into three categories: (1) Social chat (2) Chain letters, and (3) Messages incomprehensible to outsiders. The information-category was divided into three sub-categories depending on the emotions expressed. 44% of the total messages were considered as emotionally neutral information, 39% as kind or encouraging, and also with an aim to sort things out, and 6% of the total messages contained insults and elements of anger.Among the younger users of the Internet community LunarStorm, the main reason to participate seems to be to keep in touch with already known friends. Being part of an already existing group continues and develops online. The positive tone among the participants in the community and the possibility to express difficult feelings, which have been reported on earlier from LunarStorm, still seem to be present.
Study on the Strategy of Customer Participation in Service Innovation in Virtual Community  [PDF]
Shi Zeng
American Journal of Industrial and Business Management (AJIBM) , 2018, DOI: 10.4236/ajibm.2018.86099
Abstract: With the rapid development of information technology, the relationship between people has expanded upon the real world to the virtual Internet world. A new social form of virtual community has been formed. Through virtual community, customers can communicate with enterprises to realize convenient information. Enterprises can also obtain more accurate customer needs from virtual communities, grasp the trend of market development, and improve their service innovation ability [1]. However, in reality, the degree of customer participation in service innovation in virtual communities is not ideal enough. Therefore, it is necessary to study the strategy of customer participation in service innovation under the virtual community environment. On the basis of review of literature review, this paper expounds the connotation of customer participation in service innovation, then analyzes the characteristics of interpersonal interaction in virtual communities and the main factors that affected the process of customer participation in the process of innovation in virtual communities, and puts forward the strategy of customer participation in service innovation in virtual communities.
ANALISA KEPUASAN SENIOR MARKET TERHADAP KUALITAS LAYANAN DI HOTEL BINTANG 4 DAN BINTANG 5 DI SURABAYA
Maria Tampubolon,Perdani Sukmaningrum
Jurnal Manajemen dan Kewirausahaan , 2007,
Abstract: Senior market is one of the most prospective segments to be targeted for hospitality industry, including hotel business in Indonesia. This research aims to examine senior guest satisfaction toward service quality of four and five star hotels in Surabaya. Employing derived satisfaction method, guest satisfaction is measured by comparing guests' expectation with the perception. Five variables of service quality are used to measure the service provided, namely reliability, responsiveness, assurance, empathy and tangibles. The result shows that there is a gap between senior market's expectation and perception, in which the expectation is above the perception. Thus, it can be concluded that respondents have not satisfied yet with the quality of service delivered. Abstract in Bahasa Indonesia : Senior market merupakan salah satu pasar yang cukup menjanjikan bagi bisnis jasa, termasuk bagi bisnis jasa hotel di Indonesia. Penelitian ini bertujuan mengukur kepuasan tamu lanjut usia yang menginap di hotel bintang 4 dan 5 di Surabaya. Kepuasan diukur menggunakan metode derived satisfaction dengan cara membandingkan harapan dan persepsi senior market terhadap kualitas layanan. Kualitas layanan didasarkan pada lima variabel, yaitu keterandalan, kecepatanggapan, jaminan, empati, dan fasilitas fisik. Hasil penelitian menunjukkan bahwa terdapat gap antara harapan dan persepsi, dimana harapan lebih besar daripada persepsi, sehingga dapat disimpulkan bahwa responden belum puas dengan seluruh atribut layanan yang disediakan. Kata kunci: harapan, persepsi, kepuasan, senior market, kualitas layanan, hotel, Surabaya.
CPU and Memory Utilization by improving performance in network by Live Migration technology
Igli Tafa,Elinda Kajo,Hakik Paci,Elma Zanaj
International Journal of Computer Science Issues , 2011,
Abstract: The aim of this paper is to improve the performance of network communication between some Virtual Machines in LAN by modifying a script in Xen. Also in this paper we have tested the utilization of CPU and Memory during the live migration phase. After these tests we have concluded that there is no dependency between Memory of Virtual Machines and CPU Consumed. These experiments are performed in Xen Hypervisor, because it offers paravirtualization approach which support more flexibility for all Guest Operating Systems.
A Virtual Instructor Service-Oriented Architecture for Teaching Robotics in Mixed Reality
Jayfus T. Doswell,Pauline H. Mosley
Journal of Computers , 2007, DOI: 10.4304/jcp.2.4.17-22
Abstract: One of the biggest challenges faced by most computer science educators is assessing whether a student comprehends programming and robotic design concepts. In this paper, we introduce the benefits of exploring new technologies for learning in the form of LEGO robotics and obtaining problem solving skills. Students use the LEGO (Mindstorms for Schools) Team Challenge kit #9790 in conjunction with a programming environment called ROBOLAB. Finally, we propose a Virtual Instructor as a mixed reality based instructional system that addresses these learning challenges and reduces the learning curve for robotics as well as enhances robotic instruction.
A Prototype for Virtual Reference System
Mei-Mei Wu
Journal of Library and Information Science Research , 2011,
Abstract: The function of virtual reference service provides in time services without the constraints of time and space making virtual reference services an important solution for distance services. Virtual reference service, particularly the synchronize as different from asynchronous, allows patrons to interact with the reference librarian online and share and clarify information needs of which meets Taylor’s “Question Negotiation” model. The purpose of this study is to identify the major functions of virtual reference service system to allow virtual reference librarians and patrons working together online to discuss and to clarify the patron’s information need, and for the reference librarians to explain the resources to the patrons at the same time. Research methods include webpage analysis, system analysis to determine the system functions. A prototype platform for virtual reference services was developed accordingly. And a formative evaluation was applied. The formative evaluation supports the prototype functions particularly the co-browsing function for virtual reference services.
Reverse Logistics Operation Management Based on Virtual Enterprises and Complaint Service Manage-ment  [PDF]
Guo-Jun Ji
Journal of Service Science and Management (JSSM) , 2008, DOI: 10.4236/jssm.2008.11005
Abstract: Based on analyzing the difficulties of reverse logistics operation management and discussed the new environment as the economic society developing continuously and discussing the feasibility of virtual enterprise, an operation management mode for reverse logistics based on virtual enterprise is presented in this paper. By analyzing the relationships between complaint service management and reverse logistics, the complaint service management (CSM) is considered in reverse logistics, we take into consideration the process computing of CSM by combing the computer technology, the communi-cation technology and the information technology. Using by the computer telephone integration technology, an integra-tion multi-channels collection can be designed; the evaluation of complaint and production is supported by intelligent decision support system; considering the different disposal countermeasures, the CSM processing system is determined to implement corresponding disposal which reflects the utility of CSM. The organization framework, the operational process, the dynamic durative of virtual enterprise, those are expounded in detail. By using Fuzzy AHP technique, the hierarchical and the multi-criteria decision making problems for virtual enterprise are considered and the optimized selection is presented.
A Generic Service Architecture for Secure Ubiquitous Computing Systems  [PDF]
Shudong Chen, Johan Lukkien, Richard Verhoeven
Int'l J. of Communications, Network and System Sciences (IJCNS) , 2012, DOI: 10.4236/ijcns.2012.51007
Abstract: The development of ubiquitous computing systems benefits tremendously from the service-oriented computing concept in seamless interoperation of heterogeneous devices. However, architectures, services interfaces and network implementation of the existing service-oriented systems differ case by case. Furthermore, many systems lack the capability of being applied to resource constrained devices, for example, sensors. Therefore, we propose a standardized approach to present a service to the network and to access a networked service, which can be adopted by arbitrary types of devices. In this approach, services are specified and exposed through a set of standardized interfaces. Moreover, a virtual community concept is introduced to determine a secure boundary within which services can be freely discovered, accessed and composed into applications; a hierarchical management scheme is presented which enables the third party management of services and their underlying resources. In this way, application control logic goes into the network and environment context is dealt with intelligently by the system. A prototype system is developed to validate our ideas. Results show the feasibility of this open distributed system software architecture.
Referencia social: el camino para los servicios de referencia virtual
Manso Rodríguez,Ramón Alberto;
ACIMED , 2011,
Abstract: to take into account the challenges imposed by the information technologies and particularly, the philosophy 2.0, must to be a basic principle for any offer that information institutions want to implement in the virtual space. reference service has to do with this problem, thus present communication describes the risks and chances representing for this offer the technological changes, mainly due to the invasion of the so called social reference. likewise, the communication approach some examples of services on the base of social reference born outside of the frame of the traditional information institutions and the premises that must to be observed those of virtual reference for its renewal and may to continue being one of the routes for meeting of formative and informative demands of users.
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