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Search Results: 1 - 10 of 27862 matches for " Service Management "
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The Construction of Human Resource Management Cloud Service Platform  [PDF]
Liangtie Dai, Yang He, Guangdong Xing
Intelligent Information Management (IIM) , 2015, DOI: 10.4236/iim.2015.71001
Abstract: Human resource management service faced the challenges of promoting efficiency, costs saving, quick responding and so on. In order to face these challenges, this paper puts forward a “6 + 1” structure of human resource management service combined with some characteristics of cloud computing, elaborates the service mode of the cloud service platform based on this structure, the characteristics and challenges of the platform, and hopes to provide a new service perspective to human resource management.
Modern Bureautration Models  [PDF]
H. A. Jamaluddin
Open Journal of Social Sciences (JSS) , 2018, DOI: 10.4236/jss.2018.610003
Abstract: The bureacracy service is very important by state and citizen to be studied which is comprehensive to see the condition of bureacracy service in Indonesia compared with Southern Asia states such as Malaysia, Singapore, Thailand, Brunei, Cambodja, Laos, Myanmar; they have different bureacracy services suitable with the interest of the state and citizen. For Indonesia, the bureacracy service is still the service decentralization; to be part of state and public, regent is interested with service, so it is difficult to get service standard which is ideal. The result of research concludes that the bureacracy service in Southern Asia namely Singapore applied modern bureacracy service which was oriented on happiness, pride and loyalty. The effectivity of government, new public management, new public service and modern bureacracy service, represent the important component which is needed in a government. The model of modern bureacracy service is oriented on service pattern which is simple, clear, safe, timely, transparent, efficient, economical, and equitable.
Smart City as a Service System: A Framework to Improve Smart Service Management  [PDF]
Francesco Polese, Antonio Botti, Antonella Monda, Mara Grimaldi
Journal of Service Science and Management (JSSM) , 2019, DOI: 10.4236/jssm.2019.121001
Abstract: The paper proposes the re-conceptualization of the smart city as a service system, in line with the recent service theories, such as Service-Dominant logic and Service Science, Management, Engineering, and Design. Starting from a short literature review about service system and smart city, a model characterized by a reticular configuration is proposed. The framework identifies the most adequate organizational layout to foster resources exchange, value co-creation and enhance co-learning among multiple actors. The goal is to highlight that the development of collaborative logics, resulting in continuous processes of cooperation between public and private decision-makers and citizens, allows multiplying moments of value creation as a result of synergistic interactions. This collaborative logic involves citizens, who are seen as a system of customers with whom objectives and knowledge are shared and with which the engagement must be sought, as they represent fundamental partners in achieving the specific objective of value co-creation. The proposed framework highlights the systemic nature of both the smart city and the service system and proposes practical and theoretical implications for public and private services management.
Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry  [PDF]
Andrea Bonaccorsi, Gionata Carmignani, Francesco Zammori
Journal of Service Science and Management (JSSM) , 2011, DOI: 10.4236/jssm.2011.44048
Abstract: This paper presents a comprehensive lean approach, based on Value Stream Management (VSM), which makes it possi- ble to enhance the performance of a service, by spotting and tackling its criticalities. The study is motivated by the growing need to extend lean concepts to the service industry and, on the other hand, by a lack of operating tools capa- ble to support technical staff in this effort. Specifically, to tailor VSM to the specific requirements of pure services, sub- stantial modifications were made: 1) for a detailed map of the process new icons were created, 2) most of the lean approaches were adapted/modified and 3) concepts such as Takt-Time and Pitch have been redefined in a more suitable way. To validate the approach, an application concerning an enrolment process is presented. Results demonstrate the quality of the approach and confirm the significant improvements that can be obtained with the application of lean thinking to the service context.
Logistics and Supply Chain Management: An Area with a Strategic Service Perspective  [PDF]
José Crespo de Carvalho, Jo?o Vilas-Boas, Henrique O’ Neill
American Journal of Industrial and Business Management (AJIBM) , 2014, DOI: 10.4236/ajibm.2014.41005

Logistics and supply chain management is an area that evolved deeply in the past years, integrating developments of other areas of knowledge, both entrepreneurial and general. In this paper, a perspective of the evolution of logistics and supply chain management is somehow designed. Traditionally, one may find logistics and supply chain management in friction with marketing and claiming for its own space. Nowadays, it seems difficult to see internal (logistics) versus external (marketing) wars and different orientations between marketing and logistics because they are both service and relations oriented. Simple transactions have been substituted, long time ago, for sustainable relations in the area of logistics and supply chain management. Finally, a more service oriented logic has been the footprint of logistics and supply chain management in current days and not, as pretended for some current rows of investigation, a simple transaction approach under a goods dominant logic. Logistics and supply chain management is nowadays in parallel with an S-D logic (service dominant logic) because it is an area where relations matter, where sustainable links between networks of companies are crucial and where service is key in order to accommodate the contemporary thoughts and practices in the area. The main purpose of the paper is to stress the point that logistics and supply chain management is an area of service and value creation (or co-creation) and not a simple area of goods exchange and simple transactions.

Operations & Maintenance Business Model Transformation—Multiple Case Studies  [PDF]
Harri Hyv?nen
Modern Economy (ME) , 2014, DOI: 10.4236/me.2014.513108
Abstract: Capital goods companies’ service offering has been mainly to provide spare parts and maintenance work. In search of growth, these companies have expanded to new areas, such as Operations & Maintenance. Instead of operating and maintaining e.g. production processes itself, a customer can outsource a wide variety of managed services based on agreed service levels. There has been a special focus on global information management know-how, governance, process know-how, physical assets, and spare and wear parts. In order to get a good coverage of case studies, we selected five large global suppliers and two customer companies in telecommunication, energy, mining, and pulp and paper business. By implementing the right capabilities in information man- agement and human resources, by managing contract through governance models and by offering right products, a traditional company can transform to the Operations & Maintenance busi- ness model.
Research on the Management Mechanism of Enterprise Service Innovation  [PDF]
Wu Zhao, Hui Ma
American Journal of Industrial and Business Management (AJIBM) , 2017, DOI: 10.4236/ajibm.2017.712095
Abstract: Service innovation is the driving force of social progress and provides necessary impetus to the overall economic growth of the service industry. Although the importance of service innovation is very strong, the current definition of related concepts and definitions in academia is not yet clear. A large-scale economy as a whole can be interpreted as a large service system that contains a variety of interrelated subsystems. Therefore, to further promote the economic development through service innovation, we need to know how to establish the management mechanism of service innovation at the enterprise level. This thesis gives a new definition of service innovation and also points out the difference between the traditional model of innovation and new models of innovation. This thesis pays special attention to the promotion of enterprise services, and relies on relevant theories of management to construct a service innovation management mechanism for enterprise service innovation based on theoretical guidance.
SPSPR Model - Framework for ICT Services Management
Jiri Vorisek,Jaroslav Jandos,Jiri Feuerlicht
Journal of Systems Integration , 2011,
Abstract: In this paper we discuss existing frameworks for the management of ICT services and their limitations in the context of emerging enterprise computing environment characterized by use of externally sourced services. We identify the requirements for a service management framework with particular focus on definition and categorization of ICT services that facilitates the development of a service catalogue. The main section of this paper describes our approach to ICT service management as embodied in the SPSPR framework.
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective  [PDF]
Gaurav K. Agrawal, Daniel Berg
Journal of Service Science and Management (JSSM) , 2009, DOI: 10.4236/jssm.2009.24052
Abstract: The service sector is receiving much deserved attention resulting from its inevitable role in a country’s economic de-velopment. Despite all the efforts gaps such as the relationship between technological advances and service development are yet to be revealed from the perspective of new applications that organizations want to develop and implement. This paper explores opportunities using a comprehensive model (and CRM, as an example) that can be used to extend the research relating service development to the technology development aspects of the market.
Lean Practice Case for Improving Service Operations of Donuts Company  [PDF]
Song-Kyoo Kim
Journal of Service Science and Management (JSSM) , 2013, DOI: 10.4236/jssm.2013.63026

The study is based on a data set which has been corrected by the service company and analyzed using Lean Thinking tools. It provides the application of Lean Service into the actual service company. The project is intended to provide a pragmatic view of Lean application. It indicates some of the key practical factors to watch for when considering implementation aspects at each stage of the journey. Both value identification and service quality improvement were applied. The paper explores and clarifies Lean by showing how the process can be supported to add incremental value. The paper demonstrates how Lean methods can be adapted into real-world situations by applying Lean tools to the actual company. So, companies of different service industries can also learn and adapt the Lean approach more effectively.

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