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Search Results: 1 - 10 of 48199 matches for " Service Analysis "
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A Research on Service Recognition  [PDF]
Shuliang Wang, Jingru Tian, Shanshan Zou
iBusiness (IB) , 2011, DOI: 10.4236/ib.2011.31010
Abstract: Service exists in the service provider and the service receiver. They can produce the contractual relationship which is value and trust mutually. People can obtain the different intension of service with different knowledge background and technique. In this paper, service is recognized in the views of 12 levels. Through the description and analysis of these 12 levels, the method for existing services is summarized. Thereby the important impact on service science is elaborated in the modern economy.
Current Status of Civil-Service System in China and Its Orientation to Reform  [PDF]
Ji Pengfei
Chinese Studies (ChnStd) , 2015, DOI: 10.4236/chnstd.2015.42007
Abstract: Service is a very important system in civil action. It runs through civil proceedings and has significant effect on the whole process of civil action. The current service of civil procedure law in China focuses on the ex officio doctrine. Its main purpose is to protect the course of litigation rather than the parties’ procedural interests. In judicial practice, “difficult service” is still a problem which troubles courts at all levels. This article analyses the current status of civil-service system in China and proposes a reform-oriented service system in the country.
Location Patterns of Restaurants in Istanbul  [PDF]
Hatice Ayatac, Vedia Dokmeci
Current Urban Studies (CUS) , 2017, DOI: 10.4236/cus.2017.52012
Abstract: Dining out plays an important role for the residents of the post-modern day Istanbul in terms of recreational purposes. The location of restaurants reflects the impacts of the transformation of the city’s cultural life on the urban structure. This paper investigates the spatial distribution of restaurants in Istanbul between 1997 and 2013. Over this period of time, while the number of restaurants has increased in all of the concentric zones in the city, their ratio has decreased in the core and in the intermediate zones, while it has increased in the periphery, especially in the sub-centers. In this paper, regression analysis was used to investigate the spatial distribution of restaurants. The number of restaurants was taken as the dependent variable, and the socio-economic characteristics of the districts and the distance from the sea coast were taken as the independent variables. The results of the study reveal that, in 1997, the relation between the number of restaurants and population, GNP/pc and the distance from the sea shore had a significant effect on the location of restaurants. In 2013, however, population has become less influential and income has become more significant due to the economic growth in the periphery of the metropolitan area. This is the consequence of the multi-center development of the city, the suburbanization of higher income groups to a certain extent and the increase in the consumption services on account of multiculturalism arising from globalization.
Extracting SOA Candidate Software Services from an Organization’s Object Oriented Models  [PDF]
Rana Yousef, Omar Adwan, Mohammad A. M. Abushariah
Journal of Software Engineering and Applications (JSEA) , 2014, DOI: 10.4236/jsea.2014.79071
Abstract:

Class diagrams and use case models are system models that are used to analyze, design and model object oriented systems. In this era of agile computing, service-oriented architecture has become increasingly popular for achieving efficient and agile business solutions that can maintain changes demanded by the business world. This paper proposes a methodology to identify services from a set of class diagrams and use case models in order to generate a service oriented model. An extensive evaluation of the generated services has shown that these services conform to the principles of Service Oriented Architecture (SOA), and provide a straightforward methodology, which can reuse the valuable business logic that resides within legacy applications to migrate to SOA-based systems.

Applying the Service-Profit Chain to Internet Service Businesses  [PDF]
Jin-Woo Kim, Michael Richarme
Journal of Service Science and Management (JSSM) , 2009, DOI: 10.4236/jssm.2009.22013
Abstract: Service-profit chain (SPC) is a powerful tool for evaluating the relationship between the degree of service effort and profit. This framework has been empirically tested in the banking, hospital, retail, and other brick and mortar service verticals. This paper extends the applicability of SPC to Internet-based businesses. The paper also investigates the moderating roles of customer satisfaction and advertising spending on the service operation efficiency (SOE) and profit relationship. Analysis of U.S. Internet service providers during a seven year period from 2000 to 2006 indicates that service operations efficiency is positively associated with a firm’s profit. However, the customer satisfaction and adver-tising spending constructs are negative moderators of the relationship between service operations efficiency and profit.
Assessing the Cumulative Effect of Service Errors on Customer Perceptions  [PDF]
Rhonda L. Hensley, Joanne S. Utley
Journal of Service Science and Management (JSSM) , 2019, DOI: 10.4236/jssm.2019.124035
Abstract: To decrease the possibility of customer defections, service managers need to track the cumulative effect of service errors on customer perceptions. Despite this need, past research in the service management literature does not provide managers with comprehensive methodologies tailored to this problem. Most previous research views service error as either a technical issue which can be addressed via reliability tools commonly used in manufacturing or as a dimension of service quality which can be assessed via customer feedback a single point in time. This paper will integrate concepts from both of these approaches to propose a methodology for analyzing the cumulative effect of service errors on customer perceptions. The methodology will also include a framework for classifying service error.
Analysis of Logistics Service Attributes Based on Quantitative Kano Model: A Case Study of Express Delivering Industries in China  [PDF]
Qingliang Meng, Nongji Zhou, Jian Tian, Yijia Chen, Fen Zhou
Journal of Service Science and Management (JSSM) , 2011, DOI: 10.4236/jssm.2011.41007
Abstract: Considering the non-linear relationship between product attributes and customer satisfaction, Kano’s model is widely used in the area of quality management and product innovation. In order to address the deficiencies of traditional Kano method in qualitative analysis and subjective classification criteria, a quantitative Kano model is set up. By the building of Kano Quantitative satisfaction index and importance index, an objective classification method and the decision- making rule to improve service quality are proposed. Then a well-established logistics service attributes analysis model based on quantitative Kano model has come up. The model is illustrated through a case study of express delivering in- dustries in China.
Analysis of the Unit Performance Degradation for Top Heater Out-of-service Operation Condition  [PDF]
Haisheng Yang, Shuping Chang, Ruitao Wu
Energy and Power Engineering (EPE) , 2013, DOI: 10.4236/epe.2013.54B053
Abstract: To analyze the unit performance degradation for top heater out-of-service operation condition, two calculation methods were introduced, that was the model based calculation method and the simplified variable operation condition analysis method. A 600MW sub-critical steam turbine unit with air cooled condenser was analyzed using the two introduced methods. It is shown that calculation data got can reflect the redistribution effect on steam flows of the turbine extractions and turbine internals due to the top heater out-of-service, and similar and close calculation results were got from the two methods, and both results were lower than result calculated using the commonly used equivalent enthalpy drop method.
Radio Link Parameters Based QoE Measurement of Voice Service in GSM Network  [PDF]
Wenzhi Li, Jing Wang, Zesong Fei, Yuqiao Ren, Xiao Yang, Xiaoqi Wang
Communications and Network (CN) , 2013, DOI: 10.4236/cn.2013.53B2083
Abstract:

Recently, Quality of Experience (QoE) of voice service has been paid more attentions because it represents the performance of voice service subjectively perceived by the end users. And speech quality is commonly used to measure the QoE value. In this paper, a speech quality assessment algorithm is proposed for GSM network, aiming to predict and monitor QoE of voice service based on radio link parameters with low complexity for operators. Multiple Linear Regression (MLR) and Principal Component Analysis (PCA) are combined and used to establish the mapping model from radio link parameters to speech quality. Data set for model training and testing is obtained from real commercial network of China Mobile. The experimental results show that with sufficient training data, this algorithm can predict radio speech quality with high accuracy and could be used to monitor speech quality of mobile network in real time.

The Application of Cluster Analysis in the Classification of China’s Modern Service Industries  [PDF]
Weiwei Yang, Ran Miao
Journal of Service Science and Management (JSSM) , 2014, DOI: 10.4236/jssm.2014.76035
Abstract: The current classified researches on the modern service industries are mainly based on the state statistical standards and for the practical consideration. However, these researches which based on qualitative analysis and experience are not enough for the further study of the industrial development and internal structure relationship of the modern service industries. By further definiting the connotation and characteristics of the modern service industries, this paper selects the quantitative indexes reflecting the development of the modern service industries and adopts cluster analysis to make a quantitative research on the classification of the modern service industries from the position of the academic research and the perspective of the development of the industry internal structure, hoping to lay some foundation for the further theoretical studies of modern service industries.
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