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This paper develops a multi-criteria
decision making method (MCDM) method to evaluate the employee performance in a
logistics company. Analytic Hierarchy Process (AHP) is used for the weights of
criteria and employees. Technique for order preference by similarity to an
ideal solution (TOPSIS) is used for ranking the overall performance of the employees.
Result shows that the proposed method is a generalized method and is applicable
for the performance appraisal problem.
The Balanced Scorecard (BSC), a strategic performance management tool, is well received and
applied by many world organizations; however government organizations have not
really implemented it. Government management issue has no organic relationship
with system innovation, institutional reform and transformation of functions. There
is a lack of scientific and reasonable performance appraisal indicators for government
reform, let alone the improvement of the government management level. The study
was carried out to construct the Chinese government performance appraisal
system using the BSC method, which mainly in the aspect of financial perspective,
customer perspective, internal process perspective and learning and growth
perspective. The application and implementation of the BSC can be an important
measure of government management innovation, and plays an important role in the
process of function transition and administrative system reform.