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Search Results: 1 - 10 of 8916 matches for " Behavior "
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Internal Audit and Review of the Negative Customer Behavior  [PDF]
Jing Wu
Journal of Service Science and Management (JSSM) , 2015, DOI: 10.4236/jssm.2015.84058
Abstract: Negative customer behavior is a relatively new research field of marketing and management studies, and it is also a new perspective of service management in recent years. But diverse appellation and definition hinder its further development. This paper cardings and summarizes the research findings about many negative customer behaviors both in China and abroad. On the basis of clarifying the term evolution, we analyzed the cause of negative customer behavior from customer characteristics, marketing agency and consumer scenarios, and illustrated the negative effects both on employees’ job performance and on other customers. We found that demographic characteristics, personality traits and situational awareness had important effects on negative customer behavior. Negative customer behavior not only brought pressure, emotional exhaustion, service failure, high absenteeism and turnover intention for employees, but also decreased the other customers’ repurchase intention and satisfaction by emotional contagion. We made a forecast and expectation of the future research and pointed out that we should make further research according to China’s service industry.
Empirical Analysis of the Spread of University Students’ Amative Behavior  [PDF]
Xiaoling Yu, Zhen Jia, Cuiping Zhang
Applied Mathematics (AM) , 2013, DOI: 10.4236/am.2013.48A019

We used a questionnaire to obtain data about 664 university students’ amative behavior in a campus. Then we studied dissemination rules of university students’ amative behavior on campus social network. We found the amative behavior changes over time by focusing on the analysis of love group’s influence to single people and single group’s affected degree. Meanwhile, we compared the influence of single and multiple social relationships to the spread of amative behavior, and the result shows diversity of social relationships is a significant effect factor in spreading process.

Information Search Behavior: Proposal of Study with Investors in the Stock Market  [PDF]
Elaine Cristina Lopes, Marta Lígia Pomim Valentim
Technology and Investment (TI) , 2014, DOI: 10.4236/ti.2014.51002

With the aim of analyzing the information search behavior of investors working in the stock market, this research sought to raise the aspects related to this behavior with focus on the cognitive and causal aspects which pervaded the need for information of these investors. For that, the general pattern of informational behavior proposed by Wilson [1] and the analysis of a report from an investor of the stock market area were used as the basis for the analysis and reflection. The report of only one investor was used as the basis for investigation, turning it impossible to extrapolate such result to a greater universe. The objective of this research was to investigate the need for information, the context and the intervenient variables which might interfere or not in the information search behavior of investors, in an attempt to get a deeper comprehension about the subject, as well as to propose the continuity of studies with basis on this study proposal.

Perceptions of Individual Behavior in Green Event—From the Theory of Planned Behavior Perspective  [PDF]
Jing Wang
American Journal of Industrial and Business Management (AJIBM) , 2017, DOI: 10.4236/ajibm.2017.78070
Abstract: Being an indispensable component of tourism industry, the event industry is growing rapidly over the past decades in terms of diversity, size, number and popularity. Meanwhile, the issue of greening industry is at the epicenter of international concern nowadays. Obviously, not merely event organizers need to adopt various green strategies to greening the events, but also every individual has the responsibility to perform eco-friendlier behaviors to make the event greener. Therefore, this paper begins by a background introduction of the urgent environmental problems nowadays, current greening development of event industry, and present relevant researches. Then the literature review of related concepts and an example are provided. In the following section, the Theory of Planned Behavior is utilized as a framework to analyze the significance of every individual’s environmentally friendly behavior in the greening of events process. And then some implications are discussed. Finally, the paper concluded with the opinion that though the Theory of Planned Behavior is not comprehensive enough to change people’s actual behavior, it should be considered when event organizers plan and operate the event, since the greening event needs support and help from every individual.
The Crack of Turbine Blade Effect on the Dynamic Behavior of Turbine  [PDF]
Yen-Wei Chen, Gwo-Chung Tsai
Journal of Applied Mathematics and Physics (JAMP) , 2014, DOI: 10.4236/jamp.2014.26045

In this report, the finite element method is applied to study the crack effect on the dynamic behavior of the turbine blade. There are four subjects reported in this paper. The first subject describes the material properties, the visual observation of the blade crack, the geometric dimensional measurement of the turbine blade. The second part will present the finite element models included single blade and a group of 6 blades. The third section will build up the full model of 60 blades. The full model will have four different types: the first type that has no crack in the blade root named “No crack”, the second type has the 126 mm2 crack area in the blade root and it is named “1 Line crack”, the 3rd type has 364 mm2 crack area in the crack root (named 2 Lines Crack), and the fourth type has 598 mm2 crack area in the root (named 3 Lines Crack). The location of crack area is modeled by applying the spring elements. The vibration frequencies for single blade and a group of 6 blades are higher without the crack in the blade root. For full model of 60 blades, the vibration frequencies are lower with the crack area in the blade root. When the crack area becomes bigger, the lower frequencies of the full blade system are observed.

Effect of Educational Intervention on Type II Diabetes Mellitus Control  [PDF]
Mazen Elkurd, Jena Nakata, Burke Voelkel, Mohammad Wadud, Joy H. Lewis
Open Journal of Preventive Medicine (OJPM) , 2014, DOI: 10.4236/ojpm.2014.46053

Rural Alabama currently lacks resources to significantly impact the trend of increasing rates of diabetes. Therefore, this pilot study was designed to evaluate the effect of an education intervention on knowledge, motivation, and attitudes of participants with Type II diabetes mellitus. The aim was to improve lifestyle and overall control of diabetes for a rural, vulnerable population. Ten participants (7 with diabetes and 3 with pre-diabetes) attended three class sessions over a two-month period with presentations focused on general diabetes information, diet, exercise, and proper management through glucose measurement and medications. A pre- and post-survey design evaluated participants’ behaviors, knowledge, motivation and attitude towards making lifestyle changes. Responses were compared pre- to post-intervention. While knowledge levels related to diabetes, diet, and exercise increased, the changes were not statistically significant. Similarly, participants expressed increased motivation towards weight loss, healthful eating, exercise and positive lifestyle choices. However, these changes were not statistically significant. This pilot study demonstrates an increase in personal knowledge, motivation, and attitude for a small group of patients with diabetes or pre-diabetes. These group classes are inexpensive and will be easy to replicate with larger groups. They demonstrate the potential to motivate patients towards positive change.

Superstitions Behavior and Decision Making in Collegiate Athletes: An Illogical Phenomenon  [PDF]
Baljinder Singh Bal, Davinder Singh, Kulroop Kaur Badwal, Gurmej Singh Dhaliwal
Advances in Physical Education (APE) , 2014, DOI: 10.4236/ape.2014.41001

This study examined the superstitious behavior and decision making among individual, dual and team sport groups. To obtain required data, the investigators had selected Ninety (N = 90) male intercollege level athletes of 19 to 25 years of age to act as subjects. They were divided into three groups; Thirty (n1 = 30) Individual Sports, Thirty (n2 = 30) Dual Sports and Thirty (n3 = 30) Team Sports athletes of various games and sport. The purposive sampling technique was used to select the subjects. All the subjects, after having been informed about the objective and protocol of the study, gave their consent and volunteered to participate in this study. To measure the level of superstitions behaviors of the subjects, the superstitions beliefs and behaviour scale constructed by Buhramann et al. (2004) was administered and to measure the level of decision making by applying decision making questionnaire prepared by French et al. (1993). One way Analysis of Variance (ANOVA) was employed to find out the intra-group differences. To test the hypothesis, the level of significance was set at .05. The results revealed significant intra-group differences among individual, dual and team sports on the variable superstitious behavior and decision making. It is concluded that the individual sport group has low superstitious belief and better decision making level as compared to their counterpart dual and team sport.

The Impact of Memory Load on Customer Choice Behavior  [PDF]
Hao-Te Lu, Tso-Jen Chen, Yi-Chou Wang
Open Journal of Social Sciences (JSS) , 2014, DOI: 10.4236/jss.2014.29041

There are only limited things that human brain can process at the same time, and people are adapted to save mental resources for things that are more important. Earlier research has shown that heuristics is employed to lighten brain load when people have to make quick decisions. However, it is not clear whether people will make rational choices if they have plenty of time. The purpose of this study is to investigate whether mental resources more or less will affect consumer behavior. In the experiment feeling/thinking (intuition vs. rational), working memory load (numbers memorization), will be employed to understand participants’ changing behaviors.

An Empirical Study on Influencing Factors of the Patenting Behavior in Enterprises  [PDF]
Xichen Tan, Wenjie Liu, Shurong Li
Journal of Service Science and Management (JSSM) , 2016, DOI: 10.4236/jssm.2016.91002
Abstract: In recent years, the enterprises, as the main innovation subject in China, have made high achievements in the field of patent. The influencing factors of the patenting behavior in enterprises have caused the wide attention of many scholars at home and abroad. Based on the institutional theory, this paper focuses on the influencing factors of the patenting behavior in enterprises by the empirical research. The research results indicate that the internal factors are the main factors affecting the patenting behavior while the external factors are the secondary factors; and that the internal and external factors of the enterprises affect the patenting behavior through intermediary, namely the different motivations of employees. At last, this paper puts forward some suggestions for the patenting behavior in enterprises.
Clinical Behavior of Dengue and Chikungunya Infections in the Instituto Mexicano del Seguro Social  [PDF]
Joel Navarrete-Espinosa, Joaquín Gonzalez-Ibarra, Clara E. Santa Cruz-Tinoco, Cesar R. Gonzalez-Bonilla, Miguel Pacheco-Hernández, José E. Mu?oz-Medina
Open Journal of Medical Microbiology (OJMM) , 2016, DOI: 10.4236/ojmm.2016.61005
Abstract: Arbovirus infections have increased worldwide in the last years and specific differential diagnosis may be difficult owing to their similar clinical presentations. Here we describe and compare the clinical manifestations of dengue and chikungunya fever. Material and Methods: In order to portray the clinical behavior of both diseases, a cross-sectional study was performed including patients insured by the Mexican Institute for Social Security (IMSS), their demographic data, and clinical signs and symptoms. Laboratory parameters were analyzed. Results: One thousand four hundred and ninety-five dengue and 1810 chikungunya cases were studied. All patients presented fever, whereas headache, myalgias, mild arthralgias, and ocular pain were more frequent in dengue cases. Severe incapacitating polyarthralgias, arthritis, and conjunctivitis were present only in chikungunya cases. Also, edema and exanthema were more frequent in patients with chikungunya. Liquid leak to tissues and hemorrhage were more frequent among dengue cases. Platelet counts were lower in hemorrhagic dengue (P < 0.001). Laboratory parameters were altered between the second and third day of evolution and tended to return to normal from the fifth day. Discussion: The clinical features observed in this group of patients may contribute to the differential diagnosis of both diseases. The cardinal signs of severity were not present in all cases of any of the two diseases. It is important to consider these issues in order to establish an early diagnosis and improve the prognosis of patients.
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