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Research on Module Selection Method Based on the Integration of Kano Module with QFD Method  [PDF]
Hang Liu
Journal of Service Science and Management (JSSM) , 2012, DOI: 10.4236/jssm.2012.52025
Abstract: To solve the challenge of deciding which modules should be chosen when developing new products, a new methodology has been proposes. This module selection method combines Kano model into a QFD framework to get the final importance of modules. The QFD approach is first applied to get initial importance ratio. Then, the application of the Kano model adjusts the importance ratio with a consideration of overall satisfaction. Thereafter, the final relative importance can be determined by using QFD function. A process model is given to apply the method successfully and unambiguously. Finally, the feasibility and efficiency of this method is demonstrated by a case study.
QFD和Kano模型的集成方法及应用  [PDF]
段黎明,黄欢
重庆大学学报 , 2008, DOI: 10.11835/j.issn.1000-582X.2008.05.010
Abstract: 针对质量功能配置(qualityfunctiondevelopment,QFD)应用过程中的难点,即如何准确而有效地理解用户需求,将Kano模型引入QFD,以Kano模型的分析结果作为QFD的输入.同时,在总结Matzler和Hinterhuber集成方法的基础上,针对其不足,利用更广泛的评分等级更清楚地表明用户需求和工程特性间的强相关与弱相关的区别,用权重统计测试法来处理当2个用户需求的权重很相近时的情况,在此基础上对原集成法进行改进,并实际应用于某一机电产品,证明了此方法的有效性.
A hybrid model of QFD, SERVQUAL and KANO to increase bank's capabilities  [PDF]
Mohsen Kashi,Mohammad Ali Astanbous,Mojtaba Javidnia,Hasan Rajabi
Management Science Letters , 2012,
Abstract: In global market, factors such as precedence of competitors extending shave on market, promoting quality of services and identifying customers' needs are important. This paper attempts to identify strategic services in one of the biggest governmental banks in Iran called Melli bank for getting competition merit using Kano and SERVQUAL compound models and to extend operation quality and to provide suitable strategies. The primary question of this paper is on how to introduce high quality services in this bank. The proposed model of this paper uses a hybrid of three quality-based methods including SERVQUAL, QFD and Kano models. Statistical society in this article is all clients and customers of Melli bank who use this banks' services and based on random sampling method, 170 customers were selected. The study was held in one of provinces located in west part of Iran called Semnan. Research findings show that Melli banks' customers are dissatisfied from the quality of services and to solve this problem the bank should do some restructuring to place some special characteristics to reach better operation at the heed of its affairs. The characteristics include, in terms of their priorities, possibility of transferring money by sale terminal, possibility of creating wireless pos, accelerating in doing bank works, getting special merits to customers who use electronic services, eliminating such bank commission, solving problems in least time as disconnecting system, possibility of receiving foreign exchange by ATM and suitable parking in city.
A hybrid of Kano and QFD for ranking customers’ preferences: A case study of bank Melli Iran
Mohammad Hassan Pourhasomi,Alireza Arshadi Khamseh,Yaser Ghorbanzad
Management Science Letters , 2013,
Abstract: Nowadays, many service provider organizations compete to survive and surpass other competitors in the world. They apply new techniques and instruments to identify and to prioritize important criteria for their customers to gain customer satisfaction. Banks, as one of the service provider organizations, are no exception. Quality plays essential role in banking industry and customer’ gratification is considered as one of the major and essential goals in this field. Recognition and awareness regarding the customers’ needs and requirements would facilitate providing satisfactory services. It could be said that improved understanding, accurate identification and prioritization of bank customers’ requirements are the keys to success for bank managers. The present study aims to integrate two approaches of Quality Function Deployment (QFD) and Kano's model through implementation of Analytical Hierarchy Process (AHP). This study proposes a novel approach to identify and to analyze the priorities of bank customers’ requirements. The results indicate that the priorities of bank customers are different before and after integration of Kano’s Model in the planning matrix of QFD.
The Effect of the Challawa Industrial Estate on the Physicochemical Properties and Heavy Metal Levels of Portable Water Supply in Kano Metropolis, Nigeria  [PDF]
Abdulrahman Audu, Abdulhakeem Idowu
Journal of Geoscience and Environment Protection (GEP) , 2015, DOI: 10.4236/gep.2015.32003
Abstract:

It has been observed that the portable water quality obtained from various locations in Kano Metropolis has shown greater variations in the recent past. Attempts have been made to ascertain the reasons for the variations even though the supplies were from only two treatments plants that obtain their raw water from the same source. A total of 92 water samples comprising of raw (from plants) and treated (from the plants and taps) were collected during rainy and dry seasons between April 2010 and May, 2012 and analyzed using standard analytical techniques. The results of analysis gave the physiochemical properties with range as follows: pH (0.06 ± 6.7 - 6.04 ± 0.02) conductivity (7.23 ±0.04 - 13.33 ± 0.22 S/Cm), turbidity (5.00 ± 0.01 - 449.22 ±1.32 NTU), suspended solids (107.33±3.45 - 712.11 ±5.33 mg/dm3), total dissolved solids (18.50 ± 0.85 -186 .78 ± 2.48 mg/dm3 ), alkalinity (12.53± 0.32 - 80.75 ± 1.23 mg/dm3) and hardness (29.50 ± 1.22 - 58.67 ± 2.34 mg/dm3). The pH values were generally acidic while the turbidity and total solid especially in some locations were higher than the permissible levels set by the World Health Organization for portable water. The concentration of heavy metals (mg/dm3) were found in the following ranges Fe (0.10 ± 0.04 - 0.30 ± 0.02), Cu (0.01 ± 0.001 - 0.03 ± 0.002), Zn (0.13 ± 0.06 - 0.39 ±0.02), Pb (0.03 ± 0.01 - 0.17 ± 0.02), Mn (0.03 ± 0.004 - 0.13 ± 0.003), Cr (0.10 ± 0.04 - 0.31 ± 0.03). The highest values of Fe, Cu and Mn were recorded along the older distribution channel of Challawa. The levels of Pb and Cr were generally high in both routes which are also observed in the raw water used at the two treatments plants. The results obtained from heavy metal concentrations fell within the maximum allowable limit set by the World Health Organization for portable water except in the cases of Pb and Cr. The high Fe, Mn, Cu levels as obtained in the Challawa route were attributed to leaching from rusting in the old galvanized metal pipe-work in the distribution channel. The levels of chromium and lead were similar in the two networks showing that the raw water used in the both treatment plants were responsible for the high values obtained and were not effectively removed by the treatment processes.

Trustworthy software evaluation based on QFD
基于QFD技术的软件可信性评估研究*

XIONG Wei,WANG Juan-li,CAI Ming,
熊伟
,王娟丽,蔡铭

计算机应用研究 , 2010,
Abstract: To synthetically evaluate the multidimensional attributes of software trustworthiness, tracking and controling software trustworthiness in software development are important and it is a challenging topic in software engineering. By using the tool of house of quality(HOQ) in quality function deployment(QFD) and integrating Kano model, this paper proposed a method to evaluate software trustworthiness. Finally, it gave a case of aerospace operating system software development to show the validity and feasibility of this method.
益气通阳方治疗病态窦房结综合征临床观察  [PDF]
刘金凤,汪艳丽,徐利亚,展慧慧,刘如秀,指导:刘志明
中国中医药信息杂志 , 2014, DOI: 10.3969/j.issn.1005-5304.2014.04.005
Abstract: 目的观察益气通阳方治疗病态窦房结综合征的临床疗效。方法将231例病态窦房结综合征患者采用随机数字表法随机分为治疗组和对照组。治疗组150例,予益气通阳方,每日2次口服;对照组81例,予阿托品,0.3mg/次,每日3次口服。2组疗程均为4周。比较2组临床症状及24h动态心电图变化。结果治疗组总有效率为98.67%(148/150),对照组为41.98%(34/81),2组临床疗效比较差异有统计学意义(p<0.01);24h动态心电图显示,治疗组和对照组心率提高总有效率分别为87.3%(131/150)和35.9%(29/81),其24h平均心率分别增加9次/min和4次/min,2组比较差异有统计学意义(p<0.05)。结论益气通阳方可改善病态窦房结综合征患者临床症状、提高心率。
通阳活血方对兔缺血再灌注窦房结细胞骨架微管蛋白β-tubulin的影响  [PDF]
彭杰,刘如秀,刘宇
中国中医药信息杂志 , 2014, DOI: 10.3969/j.issn.1005-5304.2014.11.014
Abstract: 目的观察通阳活血方对模拟缺血再灌注损伤兔窦房结细胞骨架微管蛋白β-tubulin的影响,探讨其治疗病态窦房结综合征的机制。方法取新生乳兔窦房结细胞,以缺氧缺糖模拟缺血,以恢复氧和糖的供应模拟再灌注造成窦房结细胞损伤模型,将细胞分为空白组、模型组和通阳活血方高、中、低剂量组。治疗组给予通阳活血方相应浓度药物,空白组与模型组给予等容积培养基,采用酶标仪、激光共聚焦显微镜观察各组窦房结细胞活力、细胞骨架微管蛋白β-tubulin形态变化。结果模型组存活细胞量较空白组明显减少(p<0.01);β-tubulin裂解明显。通阳活血方高、中、低剂量组存活细胞量明显高于模型组(p<0.05),β-tubulin结构较模型组明显完整。结论通阳活血方可抑制模拟缺血再灌注引起的兔窦房结细胞损伤,其治疗病态窦房结综合征的机制可能与保护窦房结细胞活力及细胞骨架微管蛋白β-tubulin形态结构有关。
DEALING WITH KANO MODEL DYNAMICS: STRENGTHENING THE QUALITY FUNCTION DEPLOYMENT AS A DESIGN FOR SIX SIGMA TOOL
Hendry Raharjo
Jurnal Teknik Industri , 2007,
Abstract: Six Sigma has been known to be a breakthrough business strategy to achieve customer satisfaction through defect reduction and cost optimization. A flawless product or service would, however, be of little value if it does not sell. Thus, it is of considerable importance to begin with the customer. Quality Function Deployment (QFD), as a customer-driven tool in Design for Six Sigma (DFSS) toolset, can be regarded as one of the most powerful tools to serve this purpose. The success of QFD use relies heavily on the accuracy of the primary input, that is, the Voice of the Customer (VOC). To better identify and obtain more accurate VOC, the use of Kano Model in QFD has been incorporated in the literature. Unfortunately, the dynamics of Kano Model, such as the fact that what now delights the customer will become an expected need in the future is often oversimplified and has not been adequately addressed. The aim of this paper is to shed some light to Kano Model dynamics modeling by providing a quantitative technique which is based on compositional data analysis. It is expected that a timely update of customer needs data may serve as a useful indicator to monitor the progress of how well a company satisfies its customer over time, and at the same time provide a ground for formulating the next strategies as to enable the company to respond differently and continuously over time of its operations. To give some practical insights, an illustrative example is provided.
A Kano Model Based Linguistic Application for Customer Needs Analysis
Md Mamunur Rashid,Jun'ichi Tamaki,A.M.M. Sharif Ullah,and Akihiko Kubo
International Journal of Engineering Business Management , 2011,
Abstract: Linguistic is the systematic study of language. Now quality doesn't always mean the "tangible attribute" of a product or service. It may also be linguistic. Thus, linguistic has applied for product design through capturing the voice of Customers. Capturing of the voice of customers has been done in different way, like Quality Function Deployment (QFD), Kansei Engineering and Kano Model regarding product design. Kano Model has two dimensional linguistic approaches, which is more voice capturing capacity than other methods. Reverse attribute study is important for more reliable product design for next actions than other attributes of Kano model i.e. attractive, must-be, one-dimensional and indifferent. Thus, this paper is exclusively study for reverse attribute. For this purpose, a reverse attribute based linguistic approach, which is run in the computer system for product design regarding Kano model aspect using threshold numbers of real consumers opinions converted into probability through fuzzy concept as an input of Monte Carlo Simulation system determining virtual customers is described in this paper.
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