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REQUIRED SKILLS AND LEADERSHIP CHARACTERISTICS OF A MODERN МANAGER IN TOURISM AND HOSPITALITY
Konstantin Petkovski
UTMS Journal of Economics , 2012,
Abstract: This research was conducted on 209 respondents in the field of tourism and hospitality. The aim of the research was to determine the necessary leadership characteristics and skills of a modern tourism and hospitality manager, as leader of the organization or team in it. For the purposes of the survey questionnaire was used to ascertain the views and opinions of the respondents in terms of categories: psychological characteristics, personality, social characteristics, skills for establishing good interpersonal relations, intelligence and ability and characteristics related to work relations. As a result of the survey the following important characteristics and skills were determined: energy, mobility, self-confidence, originality and creativity, communication skills and ability to set and track goals.
Soft Skills as Key Competencies in Hospitality Higher Education: Matching Demand and Supply
Wilks,Daniela; Hemsworth,Kevin;
Tourism & Management Studies , 2011,
Abstract: this study seeks to identify the competencies perceived as essential for hospitality industry leaders. additionally, it offers some reflections upon hospitality management higher education and examines the structure of portuguese undergraduate degrees in order to discuss whether the current educational offer matches specific industry demand. both the literature review and the results of a survey with a sample of hoteliers indicate that soft skills are consistently rated as being the most important to effective performance in the field. on the other hand, an assessment of the undergraduate hospitality management programmes currently on offer in portugal show a deficit in this area. some recommendations are presented to redress the evident discrepancies between educational programme content and perceived industry needs. in particular the study proposes the adoption and tutelage of student by industry managers, here referred to as ";adopting a student".
Hospitality: The conquest of Paradise  [PDF]
Maximiliano Korstanje
Antrocom : Online Journal of Anthropology , 2008,
Abstract: The term hospitality is associated with the industry of tourism. In fact, it is very well considered as a form of relationship between hosts and guest in that modern activity. Nevertheless, its historical root remains occulted in the bottom of darkness. Under that circumstance, ancient history contributes with hard evidence that proves hospitality was present and used as a mechanism to create legitimacy in the conquest of America. That way, Hominem viatores assured that Crown’s boundaries were expanded by means of explorers and travelers. The figure of trips as well as hospitality reminded Europeans the superiority of their technique of production over the rest of the world. The present article is aimed at discussing not only ethimologically the origin of this term but also in shedding light into a scientific definition of hospitality.
The Development of Critical Thinking Skills: Undergraduate Sociology Students as Teaching Assistants for Prisoners  [PDF]
Joesph R. Franco, Ph.D.
Analytic Teaching and Philosophical Praxis , 2006,
Abstract: This research is a follow up to an article that I published in the April 2003 (Volume 23, Number 2) edition of Analytic Teaching: The Community of Inquiry Journal entitled "An Integrated Approach to teaching Sociology: Merging Theory and Practice When Studying Women Offenders." It addresses the need to provide experiential learning opportunities for undergraduate students that would result in the enhancement of their critical thinking skills and provide them with a stronger foundation to make informed decisions on complex issues. Specifically, this article focuses on providing my undergraduate students at Pace University with the opportunity to gain formal experience as teaching assistants for college-level Sociology courses that I teach to women at a maximum-security facility in New York. It differs from the first article's illustration of the experiences of students who worked as tutors and mentors and highlights instead the advanced critical thinking skills and analytic outcomes gained by both my undergraduate students and the inmates themselves at the correctional facility as a result if their ongoing interaction. The concepts of Mills, Dewey, and Kolb are applied to the learning experiences and changes in perceptions, particularly in my undergraduate students at Pace, as a result of their role as teaching assistants through weekly and a more than previously structured level of interaction. Specifically, I discuss the accounts of two undergraduate students, one of whom (Marcy) served as a teaching assistant for a Sociobiology course, and the other (Vanessa) for a Topics in Sociology course entitles Women and Work offered at the correctional institution. Finally, I provide a proven methodology for faculty who are interested in incorporating service learning internship opportunities into their liberal arts and/or social sciences courses at correctional institutions. This service learning experience in turn, serves to both provide positive role models for the inmates as well as invaluable insight for the students on the issues that exist within the prison environment.
Remembering Guido Martinotti as an Applied Sociologist to the Urban Mobilities and Local Community  [PDF]
Nicolò Costa
Advances in Applied Sociology (AASoci) , 2015, DOI: 10.4236/aasoci.2015.51006
Abstract: Guido Martinotti (M) has been one of the most relevant representatives of the applied sociology in Italy. The paper explains the origins ad developments of his ideas and researches on the links between urban transformations, tourism/hospitality and human mobilities and the application to the reform of the Italian academic system with the introduction of new courses on tourism (1999-2001). M and John Urry (U) are the pioneers in the new intersectorial and interdisciplinary approach to the study of tourism included in the broader context of advanced-economy cities, of the cities of information flows, intense exchanges and accelerated mobilities. M stressed a new direction in planning the local community and “hospitable city” between urban marketing and bottom-up regulation. In 1999 he pushed for the bill dealing with the nascent specialist degree in “Planning and Management of Tourism Systems” to be discussed in the Italian parliament, which in 2001 passed Law 135 establishing “local tourist systems”. M constructed the degree “Tourist Sciences and Local Community” (University of Milano Bicocca) with an educational mix of territorial, social, economic, business, literary and technological disciplines.
What can we learn from facilitator and student perceptions of facilitation skills and roles in the first year of a problem-based learning curriculum?
Michelle McLean
BMC Medical Education , 2003, DOI: 10.1186/1472-6920-3-9
Abstract: In January 2002, one year after problem-based learning implementation at the Nelson R. Mandela School of Medicine, facilitators with the following experience were canvassed: trained and about to facilitate, facilitated once only and facilitated more than one six-week theme. Student comments regarding facilitator skills were obtained from a 2001 course survey.While facilitators generally agreed that the three-day training workshop provided sufficient insight into the facilitation process, they become more comfortable with increasing experience. Many facilitators experienced difficulty not providing content expertise. Again, this improved with increasing experience. Most facilitators saw students as colleagues. They agreed that they should be role models, but were less enthusiastic about being mentors. Students were critical of facilitators who were not up to date with curriculum implementation or who appeared disinterested. While facilitator responses suggest that there was considerable intrinsic motivation, this might in fact not be the case.Even if they had facilitated on all six themes, facilitators could still be considered as novices. Faculty support is therefore critical for the first few years of problem-based learning, particularly for those who had facilitated once only. Since student and facilitator expectations in the small group tutorial may differ, roles and duties of facilitators must be explicit for both parties from the outset.The small group tutorial is one of the cornerstones of problem-based learning (PBL). By implication then, the role of the tutor/facilitator is of pivotal importance, as student learning would depend on the facilitator's understanding and appreciating of his/her responsibilities in the small group sessions [1,2]. Just as the finer details of the implementation of any PBL programme are unique to each institution, so will be the precise expectations of the facilitator. It is therefore necessary to make the expectations of facilitat
REFORMING HOSPITALITY EDUCATION TO FULFILL THE INDUSTRY EXPECTATIONS: A CASE OF UNIVERSITI UTARA MALAYSIA  [PDF]
Nurhazani Mohd Shariff
Academic Research International , 2013,
Abstract: The study of hospitality is considered important due to the fact that it is a vital industry in the service sector. Malaysia has developed the hospitality education program to fulfill the country vision in expanding human resources particularly in the tourism and hospitality industry. One of the educational institutions in Malaysia which focuses on the hospitality education is Universiti Utara Malaysia. This article describes an in-depth study involving seven experts in the hospitality industry. The purpose of the study was to explore their perceptions regarding the hospitality education program particularly in terms of fulfilling the industry requirements andexpectations. The experts found that the curriculum consists of several courses which eventually fulfill the needs of the hospitality industry and suggested several aspects to strengthen the program in order to survive the future challenges.
A REVIEW OF TOURISM AND HOSPITALITY INNOVATION RESEARCH  [PDF]
NAGY Andrea
Annals of the University of Oradea : Economic Science , 2012,
Abstract: Innovation plays a vital role in a companya€ s development and in helping it keep up with new technologies and customersa€ highest expectations. A large number of publications on tourism innovation reflect the interest of many authors in this topic. In the past few years several authors have approached tourism innovation, developed models of innovation in tourism, analyzed innovation types or the factors that influence innovation in this field. The purpose of this paper is to review the existing literature on tourism innovation and to identify the main research tendencies in this area of interest. Therefore, we searched for keywords like a€ tourism innovationa€ , a€ hospitality innovationa€ or a€ service innovationa€ in several databases such as Science Direct, Emerald, Sage Publications and The Center for Hospitality Research of Cornell University. Because this study focuses on tourism and hospitality innovation, there were analyzed 17 research papers regarding these aspects. Relevant findings such as factors that influence innovation in tourism and hospitality (hotelsa€ size, category and chain structure, introduction of ICTs, employee involvement and commitment, customer or guest requests etc.), types of innovation implemented in this area and correlations between innovationsa€ success and hotel performance were highlighted.
SOCIOLOGY OF TOURISM IN POLAND
Wojciech J. Cynarski,Kazimierz Obodyński
Tourismos : an International Multidisciplinary Journal of Tourism , 2008,
Abstract: The authors outline the problems which concern Polish sociologists of tourism. In the perspective of sociology of tourism they analyze the Works of Polish theoreticians and researchers with special attention to the humanistic current of research on tourism and travel. From the humanistic and cultural point of view arises the question of accepted paradigms, methodology, definitions and terminology. From this very perspective the cited concepts and works are important for the sociology of tourism or – more generally – for the humanistic theory of tourism as well as they are useful for tourist practice. They introduce content significant for contemporarily realized multidirectional cultural dialogues, for which the catalyst (as well as the effect) is tourism. In the discussed exemplary manuscript the proposal of the ‘sociology of tourism’ has been formulated in the perspective of general ‘theory of tourism’. Included here critical review of this monograph concerns especially the language of terms. Interpretation of various dimensions and problems of sociology of tourism has to be accompanied by unified terminology, and that has not been realized in the discussed book. The basic knowledge about socio-cultural aspects of tourism should be followed by the analyses of the phenomenon of tourism in multidimensional, socio-cultural context. Unfortunately, systematic approach is not yet a common paradigm (Obodyński and Cynarski, 2003; Obodyński and Cynarski, 2004) and the works of Polish scientists is not known well enough.
THE TOURIST PERCEPTION OF THE HOSPITALITY INDUSTRY: ROMANIA VERSUS EUROPEAN UNION
B?b?i?? Carmen,Ispas Andreia,Parjol Florentina
Annals of the University of Oradea : Economic Science , 2010,
Abstract: Automatically when we talk about tourism, tourism industry and hospitality industry we refer to the term also increasingly mentioned. Through this work we describe the hotel, restaurant business and other travel related activity services, which since 2008 have been continuously developed and represent a source of benefit to the economy of any country. The paper aims to assess the perception of tourists based on a questionnaire about the quality of hospitality services in Romania compared to European Union countries.
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