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The Relationship between Producer Service and Local Manufacturing Industry: Empirical Evidence from Shanghai  [PDF]
Shouming CHEN, Jie LI, Meijuan JIA
Journal of Service Science and Management (JSSM) , 2009, DOI: 10.4236/jssm.2009.23025
Abstract: Previous studies suggested that the development of producer service resulted from manufacturing outsourcing. On the other hand, competitive producer service can promote the progress of manufacturing industry. Theoretically, correlation may exist between them. According to co-integration theory, this paper empirically tests the time series data col-lected from both producer service and manufacturing industry in Shanghai, indicating that co-integration does exist between producer service and local manufacturing industry. Empirical results of this paper partially support the conclusions of prior studies addressed above.
Revenue Management in Make-To-Order Manufacturing: Case Study of Capacity Control at ThyssenKrupp VDM
André Hintsches,Thomas S. Spengler,Thomas Volling,Kai Wittek
BuR : Business Research , 2010,
Abstract: While revenue management (RM) is traditionally considered a tool of service operations, RM shows considerable potential for application in manufacturing operations. The typical challenges in make-to-order manufacturing are fixed manufacturing capacities and a great variety in offered products, going along with pronounced fluctuations in demand and profitability. Since Harris and Pinder in the mid-90s, numerous papers have furthered the understanding of RM theory in this environment. Nevertheless, results to be expected from applying the developed methods to a practical industry setting have yet to be reported. To this end, this paper investigates a possible application of RM at ThyssenKrupp VDM, leading to considerable improvements in several areas.
A web service application to support distributed manufacturing
Schützer, Klaus;Moura, Antonio álvaro de Assis;Anderl, Reiner;Mosch, Christian;
Journal of the Brazilian Society of Mechanical Sciences and Engineering , 2012, DOI: 10.1590/S1678-58782012000200003
Abstract: manufacturing as an industrial activity that starts with the conceptual project and ends with proper material disposal or its reuse has evolved from a centralized to a distributed process. the several components of the process are distributed according to space and time. this evolution was possible due to the support of information technology, which allows manufacturing data management. however, this evolution happened in an independent way in each process phase, creating isolated solutions and consequently a high heterogeneity in data management. the development of a federative factory data management offers a solution of a transparent support to the users who need to obtain information from different proprietary systems. as an example of a service that demonstrates the possibility of federative management of manufacturing data in service oriented architecture within a heterogeneous and flexible environment, this article presents the estimated calculation of the manufacturing time for a complex surface.
Product quality, service reliability and management of operations at Starbucks
K Paryani
International Journal of Engineering, Science and Technology , 2011,
Abstract: High product quality, service reliability, and management of operations are key factors in business growth and sustainability. Analyzing “The Starbucks Experience” is a pedagogical approach to reinforcing the concepts of control and management of quality, service reliability, and efficient operations in action. The objective of this paper is to show how providing high-quality, reliable products and service at Starbucks have influenced its market share, productivity, and profitability. In turn, Starbucks has improved on these business measures by excelling in operations management. The approach taken was to research the early days at Starbucks to gain insight on what made Starbucks so successful and then to use observational research to assess the customer experience at a particular Starbucks store in a city in the state of Michigan, USA. Sitting in this Starbucks store in the city’s little downtown and observing its operations and customers contact offered the opportunity to observe customers waiting in line, the baristas serving the customers, examining the store’s layout, and listening to conversations that revealed what customers like and dislike about “The Starbucks Experience.” Recommendations are made to improve operations. These areas fall under operations management for a company that sells a product and provides a service. There are three reasons customers choose Starbucks: the coffee, the people serving the coffee, and the experience in the stores. By excelling in these three areas and improving operations management, Starbucks can regain its market share, and improve productivity and profitability.
Water Service Provision in Owerri City, Nigeria  [PDF]
Emmanuella C. Onyenechere, Sabina C. Osuji
Journal of Water Resource and Protection (JWARP) , 2012, DOI: 10.4236/jwarp.2012.47058
Abstract: The study investigates water service provision in Owerri-a Nigerian city. For the study both primary and secondary data were obtained and analysed. Secondary data were obtained from Imo State Water Corporation (ISWC) and the Works Department of Owerri Municipal Council. While, primary data were obtained from all the 17 wards that constitute Owerri city, i.e. the municipal area. Key informants were identified and interviewed using a structured interview schedule. The analysis of variance employed showed that there are significant differences in the water service provision pattern in the seventeen wards in Owerri city. The study found that though most residents of Owerri city rely heavily on commercial borehole owners and water tanker drivers/water peddlers for their daily supplies, the government through its SWA is in control, and there is an absence of a popularly acceptable regulatory framework/water policy. It recommends that Water decree 101 from 1993 (water legislation) be reviewed to address growing challenges. In order to enhance regular water supply at less cost, the study recommends that government should collaborate with the private sector and other community based organizations in a tripartite partnership. A new regulatory framework that will carry out government ownership and control of water resources and participatory aspects of water management should be produced by ISWC.
A Comparative Analysis of the Alternative Approaches in the Provision of Agricultural Extension Service
N Ozor
Journal of Agricultural Extension , 2010,
Abstract: In a climate of declining government support for conventional provision of extension service and the evidence of lack of success of traditional methods, the need for alternative methods is recognized. This study critically examined current alternative approaches in the provision of extension service world-wide stressing the features, gains and shortcomings of each approach. The approaches considered include privatization, commercialization, decentralization (deconcentration, delegation, devolution, and transfer to private firms and NGO), and cost-sharing. One of the key features of all the reforms is that they aim at recovering a part or all of the cost of the provision of extension service so as to take the burden away from the public sector, cut down on expenses, improve management and staff professionalism, and make users’ problems become main priorities. The paper further compared the approaches based on their major characteristic features and country case examples. Finally it recommended that individual countries should endeavor to make situational analysis and independent economic, political and technical determinations, not the use of implantation or formulas, in developing funding and delivery arrangements to provide for agricultural extension service.
Efficient Conditional Privacy-Preserving and Authentication Scheme for Secure Service Provision in VANET  [PDF]
Hong Zhong,Jingyu Wen,Jie Cui,Shun Zhang
- , 2016, DOI: 10.1109/TST.2016.7787005
Abstract: Vehicle Ad hoc NETworks (VANET) can enhance traffic safety and improve traffic efficiency through cooperative communication among vehicles, roadside infrastructure, and traffic management centers. To guarantee secure service provision in VANET, message authentication is important. Moreover, a vehicle user’s private information can also be leaked during service provision. A protection mechanism is needed to prevent such leakage. Therefore, we propose a conditional privacy-preserving and authentication scheme for secure service provision in VANETs. The proposed scheme not only satisfies the security requirements of VANETs, but also optimizes the calculation process of signature generation and verification. We carry out a detailed comparative analysis. The result shows that the proposed scheme is more efficient than existing schemes in terms of communication overhead and computational cost. Therefore, our scheme is suitable for secure service provision in VANETs.
Total Quality Management and Knowledge Sharing: Comparing Malaysia’s Manufacturing and Service Organizations  [PDF]
Weng-Choong Cheah,Keng-Boon Ooi,Pei-Lee Teh,Alain Yee-Loong Chong
Journal of Applied Sciences , 2009,
Abstract: The aim of this study was to examine the difference between Malaysian manufacturing and service organizations with regard to the multidimensionality of TQM practices and the relationship of these practices to knowledge sharing behavior from middle management employees’ perspective. The empirical data for this study were collected from 208 middle management employees from Malaysian manufacturing and service organizations with a response rate of 62.01% (129 respondents) from the manufacturing firms and 37.98% (79 respondents) from the service firms. The finding indicated there was no significance difference between Malaysian manufacturing and service organizations in the level of TQM practices and knowledge sharing. The multiple regression analysis also indicated a stronger relationship for manufacturing firms than for service firms between TQM practices and knowledge sharing, particularly in relation to teamwork. Results should be an interest to the TQM managers and practitioners in Malaysia. This finding increased our understanding on the applicability of TQM practices and the association of these practices to knowledge sharing in both Malaysian manufacturing and service organizations. This study has contributed towards advancing the TQM literature with a better understanding of the perception of middle management employees of TQM practices and its association with knowledge sharing in both Malaysian manufacturing and service organizations.
Research on the Relationship Between Regional Provision of Public Service and Transfer Payments' Effect for Poverty Reduction Based on the Framework of Multidimensional Poverty

- , 2017,
Abstract: 从宏观与微观相结合的角度,考察宏观上一个地区的公共服务供给能力是否会影响到转移支付的减贫效果。从多维贫困的研究视角出发,利用CHNS数据库考察了个人特征和家庭特征对贫困的影响;在此基础上利用分层模型将地区公共服务供给能力这种宏观因素和微观因素相结合,探究了不同公共服务供给能力对转移支付减贫效应的影响,同时也与收入贫困框架下的结果进行对比分析。结果显示:就多维贫困来讲,地区公共服务供给能力高的地区转移支付减贫效应有加强效果;转移支付对收入贫困的改善则不受地区公共服务水平的制约。
Combining macro level and micro level, this paper discusses whether the regional provision of public service will affect the poverty reduction effect of transfer payments. This paper is mainly based on multidimensional poverty perspective, and use CHNS to research the effects of personal characteristics and family characteristics on poverty. Then we use multilevel models to combine micro factors with macro factors--regional provision of public service to explore the effects of different public service to the poverty reduction effect of transfer payments, contrasted with the results under the framework of income poverty. The conclusions show that, in multidimensional poverty condition, higher levels of public services in one area, better poverty reduction effect of transfer payments. Transfer payments effect on income poverty reduction has nothing to do with regional provision of public service.
Stochastic Optimization of Service Provision with Selfish Users  [PDF]
F. Altarelli,A. Braunstein,C. F. Chiasserini,L. Dall'Asta,P. Giaccone,E. Leonardi,R. Zecchina
Computer Science , 2013,
Abstract: We develop a computationally efficient technique to solve a fairly general distributed service provision problem with selfish users and imperfect information. In particular, in a context in which the service capacity of the existing infrastructure can be partially adapted to the user load by activating just some of the service units, we aim at finding the configuration of active service units that achieves the best trade-off between maintenance (e.g.\ energetic) costs for the provider and user satisfaction. The core of our technique resides in the implementation of a belief-propagation (BP) algorithm to evaluate the cost configurations. Numerical results confirm the effectiveness of our approach.
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