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The Management of the Citizen Oriented Applications
Ion IVAN,Bogdan VINTIL?
Theoretical and Applied Economics , 2010,
Abstract: The context of the knowledge based society is presented. The new user requirements in the context of the new society are analyzed. Basic concepts regarding the citizen oriented applications are presented. Issues specific to the citizen oriented applications are presented. The development cycle of the citizen oriented applications is analyzed. The particular elements for developing citizen oriented applications are described. The quality concept for the citizen oriented applications is defined. Quality characteristics and the costs of quality are defined and analyzed. A system of indicators for the quantification of the quality of the citizen oriented applications is developed. Ways of increasing the quality of the applications are analyzed. Issues as improving the users’ training level, implementing new development techniques, advanced testing techniques and the requirement of audit are approached. The concept of optimization is defined. Optimum criteria are defined and analyzed. Ways of optimizing applications are described. Security requirements are enumerated and described. The particularities of the security requirements for the citizen oriented applications are analyzed. Measures for ensuring the security of the citizen oriented applications are described. A citizen oriented application for the analysis of the structured entities is developed. The application collects data regarding the behavior of the users. The collected data are used for verifying the hypotheses regarding the quality characteristics if the citizen oriented informatics applications.
Dissemina o seletiva da informa o em Bibliotecas Universitárias sob o prisma do Customer Relationship Managment Diseminación selectiva de la información en bibliotecas universitárias sob el prisma del Customer Relationship Management  [cached]
Elaine R. de Oliveira Lucas,Nicole Amboni de Souza
Informa??o & Informa??o , 2007, DOI: 10.5433/1981-8920.2007v12n1p
Abstract: Este artigo apresenta uma proposta de Dissemina o Seletiva da Informa o (DSI) para Bibliotecas Universitárias (BUs) elaborada a partir dos fundamentos teóricos e práticos do Customer Relationship Management (CRM), conhecido como um conjunto de conceitos, constru es e ferramentas composto por estratégia, processo, software e hardware. O estudo foi desenvolvido por meio de pesquisa bibliográfica, análise documental e estudos de caso, tratando das quatro fases do CRM denominadas análise estratégica, planejamento, implementa o e controle. Os resultados do estudo podem subsidiar as BUs na implementa o de a es que visem à melhoria do processo de DSI, contribuindo para a satisfa o dos usuários, para a consolida o de relacionamentos e para o ge-renciamento dos usuários por meio da tecnolo-gia da informa o e dos instrumentos do CRM.
Automa o do Processo de Vendas no Contexto do Gerenciamento de Clientes por CRM. Sales Process Automation in the Client’s Management Context trough CRM
Flávio Régio Brambilla
Revista de Administra??o da UFSM , 2012,
Abstract: In the management of customers’ relationships or Customer Relationship Management (CRM), the Sales Force Automation (SFA), or automation of the sellers, evoke a significant impact in technological as in relational side. Trough a Case Study in the relationship between a developer company and other company as user of CRM, results indicate that, contrary to the theory, the automation not always is noticed by the personnel of sales as a threat, but as a supporting tool. It is supposed that the technological readiness of the organizations exercises impact to obtaining contrary results in front of the general theoretical propositions. Na gest o dos relacionamentos com clientes, ou Customer Relationship Management (CRM), a Sales Force Automation (SFA), ou Automatiza o da For a de Vendas, exerce um impacto significativo tanto tecnológico quanto relacional. Mediante um Estudo de Caso na rela o entre uma empresa desenvolvedora e outra usuária de CRM, resultados indicam que, ao contrário da teoria, a aplica o de automa o nem sempre é percebida pelo pessoal de vendas como uma amea a, mas como uma ferramenta de apoio. Sup e-se que a prontid o tecnológica das organiza es exer a impacto para que os resultados obtidos estejam contrários aos pressupostos teóricos gerais.
Marketing, Endomarketing e Redes Sociais: Fundamentos Teóricos à concep o de uma estratégia de gest o de pessoas Marketing, Endomarketing and social networks: theoretical foundations to the conception of a people management strategy.  [cached]
André Ofenhejm Mascarenhas,Felipe Zambaldi,Fábio Natrieli
Revista Organiza??es em Contexto , 2011,
Abstract: O conceito de endomarketing compreende as práticas executadas por uma organiza o ao considerar seus colaboradores como clientes internos, partindo-se do princípio de que a empresa é capaz de atuar com excelência junto aos seus clientes se estiver bem posicionada junto a seu público interno. Além de uma estratégia de marketing, é uma estratégia de gest o de pessoas por visar atrair, engajar e reter colaboradores. Recentemente, o advento das ferramentas de redes sociais sugere novo potencial à temática à medida que viabilizam novas estruturas de comunica o e relacionamentos. O objetivo deste ensaio teórico é apresentar o endomarketing como uma ferramenta de gest o estratégica de pessoas, caracterizando-o e contextualizando-o em termos dos seus paradigmas. Mais especificamente, pretendemos responder preliminarmente às seguintes quest es fundamentais: O que é o endomarketing? Quais as fun es do endomarketing como ferramenta de gest o estratégica de pessoas? Em que condi es o endomarketing concretiza seu potencial? The concept of endomarketing refers to organizational practices as employees are considered internal clients, assuming that the firm is able to compete in marketplace if it is well positioned in face of its employees. Besides a marketing strategy, it is also a people management strategy since it aims to attract, engage and retain talents. Recently, the emergence of social network tools suggests new potentials to the theme since these tools make it viable new structures of communication and relationship. The aim of this theoretical essay is presenting endomarketing as a tool for strategic people management, contextualizing it in terms of its paradigms. More specifically, we aim to answer the following questions: what is endomarketing? What are the functions of endomarketing as a people management tool? In which conditions does endomarketing concretize its potentials?
Family Supportive Supervisor Behaviors and Family-Like Employee-Organization Relationship: Effects on Employees Organizational Citizen Behavior  [PDF]
Jie Lv
Open Journal of Business and Management (OJBM) , 2018, DOI: 10.4236/ojbm.2018.62029
Abstract:
The present study developed a mediation model to examine how family supportive supervisor behaviors (FSSB) affect employees’ family-like employee-organization relationship (FEOR) which in turn affects employees’ organizational citizen behavior (OCB). A random sample of 211 Chinese fulltime employees completed online surveys, and to test the former assumptions M-plus software was used to conduct linear regression analysis. Results shows: 1) family supportive supervisor behaviors are positively related to family-like employee-organization relationship, 2) family-like employee-organization relationship is positively related to employees’ organizational citizen behavior, and 3) the relationship between FSSB and OCB was partly mediated by FEOR.
Realizando o imaginário: da concep o sartreana sobre os sonhos à uma clínica existencial do sonhar  [cached]
Gustavo Alvarenga Oliveira Santos
Psicologia em Revista , 2008,
Abstract: Existe pouca bibliografia a respeito do fen meno dos sonhosno Brasil que se alicer a em uma perspectiva fenomenológicaexistencial. O sonho é um elemento de suma relevancia para otrabalho psicoterápico e uma base teórica faz-se necessária paraa compreens o desse fen meno no contexto da existência doi n d i v í d u o c o m o u m t o d o . O t e x t o t e m c o m o o b j e t i v oapr e s ent a r a c onc ep o de S a r t r e a r e spe i t o do s s onho s ,conforme sua obra: O imaginário, de 1940. A forma como oa u t o r e n t e n d e o f e n m e n o o n í r i c o c o m o u m a d a smanifesta es imaginárias contribui para a compreens o dosonho na terapêutica existencial. Visto como um fen menoda imagina o, o sonho pode ser entendido no mundo realquando se aproxima da inten o imaginante que comp e oseu enredo. Assim, o terapeuta busca resgatar a inten o daconsciência imaginante no ato mesmo de produzir o sonho edesvelar essa inten o naquilo que ela traz de significativo paraa existência do indivíduo como um todo.
GLOBAL RELATIONSHIP MANAGEMENT
Er Kirtesh Jailia,Mrs.Manisha jailia,Er.Priyanka Jailia
International Journal of Engineering Science and Technology , 2010,
Abstract: In this paper we are going to discuss about the concept of Global relationship management. This is an important concept because now a day the whole business community is moving globally, means the geographical boundaries are of no more concern for the business communities. The global thinking of the business communities leads to the global relationship hence it is important for them to effectively manage such global relationship so that they can achieve what they want. The main concern is over the management of the global elationship because it is easy to initiate the relationship, butharder to manage or maintain. Hence in this paper we are defining some factors for the management of global relationship.
Water Governance in Mexico: Political and Economic Aperatures and a Shifting State-Citizen Relationship  [cached]
Margaret Wilder
Ecology and Society , 2010,
Abstract: Since the adoption of dramatic national water policy reforms in 1992, Mexico's water governance paradigm has had time to mature. This article analyzes Mexico's experience with water policy transition, based on research in irrigation districts and river basin councils in the northwestern state of Sonora. I examine the trajectory of the water policy transition using the policy sciences framework set forth in the introductory article. The article argues that the transition to a "new culture of water" focused on the three principles of efficiency, decentralization, and sustainability has only minimally fulfilled its goal of establishing a new state-citizen relationship around water policy. Multiple and conflicting agendas are represented in the water policy, and a coherent governance strategy that is sustained over time and place has not been achieved. In particular, legal modifications to the national water law that emphasize integrated watershed planning and local participation were approved in 2004 but have never been formally implemented. Political fragmentation and changing of parties in power has contributed to the challenge of working towards a more democratic, participatory water policy over the last two decades. The article concludes with a critique of the policy sciences approach in the context of the Mexican case and that of other "developing" countries.
Governability and Citizen Participation
Giancarla de Quiroga
Revista CIDOB d'Afers Internacionals , 1999,
Abstract: bjective conditions that allow for a harmonic relationship between the governors and the governed. We are speaking about a set of conditions for governing by consensus and in harmony. By “citizen participation” we refer to the fact that citizens share in the powerof decision over something that concerns them. In Bolivia, as well in other Latin American countries, citizenship participation in municipal management is a recent phenomena. This article describes the experience of citizenry participation in the municipality ofCochabamba (Bolivia) in relation to quality of life and living conditions in a neighborhood. The municipality of Cochabamba has embarked upon a mission of rescue and evaluation of the neighborhood organizations, not only incorporating the population into the processes of participation, but also acting in favor of social integration because this stresses the commitment of the neighborhood citizens in the design of the plans. In conclusion, the unfolding experience in the municipality of Cochabamba makes the fact clear that beyond the concept of governability, the search for a co-government-type relation prevails, one that is more horizontal and equitable and where the population takes on a leading role for bringing about the social cohesion and the sense of belonging needed to face the serious problems that afflict Latin American cities.
Case Study on the Meaning of Citizen Formation and its Relationship to Multiple Intelligences from the Standpoint of Families and Educational Facilities in Barranquilla, Colombia  [PDF]
Marco antonio turbay*,María aMarís Macías**,consuelo angarita***
Universitas Psychologica , 2009,
Abstract: Socialization of the individual is one of the main challenges in regional development, just as important as politics, economics and ecology; and a key component of this process is Citizen Formation, which provides people with knowledge and coexistence principles that lead them to recognize themselves as social beings, with rights and obligations in society. This mixed-model study aims to describe meanings attached to Citizen Formation by a father, his daughter, and a teacher. This case studies let actors developnarratives which they use to build the meaning of Citizen Formation. Bruner’s narrative technique is privileged, with its foundational concept of “meaning”. The search is complemented by the idea of “multiple intelligences” by Gardner.
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