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Factors Influencing Innovation and Competitiveness in the Service Sector in Nigeria: a Sub-Sectoral Approach
Management , 2012, DOI: 10.5923/j.mm.20120203.03
Abstract: This study examined the factors that influence innovation and competiveness in the indigenous Nigeria’s oil and gas servicing firms. This was done with a view to making appropriate strategic recommendations to enhance firm-level innovativeness so as to increase indigenous participation in the sub-sector. The study, which used primary and secondary data sources, was based on a sample of the indigenous oil and gas servicing firms in Nigeria. Four types of questionnaire were administered in each firm. A total of 400 questionnaires were administered on heads of Production, Engineering, Finance and Administration in the firms out of which 70% were returned and found suitable for analysis. This was supplemented with field observations and interviews. Secondary data were sourced from the internet and other published sources. The data so obtained were analysed using descriptive and inferential statistics.The technological factors that accounted for the innovation performance included the educational qualifications, training and prior work experience of the heads of technical department, number of r&d staff and training, innovation, and, r&d investment. The important non-technological factors included interaction with competitors, consumers, suppliers and training institution. In conclusion, our study found out that the most important factors that influence innovation in the sub-sector are r&d expenditure and training.
Features of innovation activities in service industries
Yu.A. Wlasiuk
Marketing ì Mened?ment Innovacìj , 2011,
Abstract: The article covers description and analysis of the innovation activity in service rendering enterprises. The classification of innovation in service rendering enterprises was given. The innovation implementation process was described by the example of car service enterprises.
Study on the Strategy of Customer Participation in Service Innovation in Virtual Community  [PDF]
Shi Zeng
American Journal of Industrial and Business Management (AJIBM) , 2018, DOI: 10.4236/ajibm.2018.86099
Abstract: With the rapid development of information technology, the relationship between people has expanded upon the real world to the virtual Internet world. A new social form of virtual community has been formed. Through virtual community, customers can communicate with enterprises to realize convenient information. Enterprises can also obtain more accurate customer needs from virtual communities, grasp the trend of market development, and improve their service innovation ability [1]. However, in reality, the degree of customer participation in service innovation in virtual communities is not ideal enough. Therefore, it is necessary to study the strategy of customer participation in service innovation under the virtual community environment. On the basis of review of literature review, this paper expounds the connotation of customer participation in service innovation, then analyzes the characteristics of interpersonal interaction in virtual communities and the main factors that affected the process of customer participation in the process of innovation in virtual communities, and puts forward the strategy of customer participation in service innovation in virtual communities.
Research on the Management Mechanism of Enterprise Service Innovation  [PDF]
Wu Zhao, Hui Ma
American Journal of Industrial and Business Management (AJIBM) , 2017, DOI: 10.4236/ajibm.2017.712095
Abstract: Service innovation is the driving force of social progress and provides necessary impetus to the overall economic growth of the service industry. Although the importance of service innovation is very strong, the current definition of related concepts and definitions in academia is not yet clear. A large-scale economy as a whole can be interpreted as a large service system that contains a variety of interrelated subsystems. Therefore, to further promote the economic development through service innovation, we need to know how to establish the management mechanism of service innovation at the enterprise level. This thesis gives a new definition of service innovation and also points out the difference between the traditional model of innovation and new models of innovation. This thesis pays special attention to the promotion of enterprise services, and relies on relevant theories of management to construct a service innovation management mechanism for enterprise service innovation based on theoretical guidance.
Factors Impacting on Organisational Learning in Three Rural Health Districts
KP Vermaak, SJ Reid, CM Horwood
South African Family Practice , 2009,
Abstract: Background: Access to quality health care in rural areas may be compromised not only by the inadequate numbers of skilled professional staff, but also by the lack of skills of the health professionals who are employed in rural facilities, due to inadequate continual professional learning and staff development. The objective of this paper is to examine the factors impacting on professional staff attendance of informal learning sessions in rural district hospitals and primary healthcare clinics. Methods: Structured, self-administered surveys, adapted from the Dimensions of a Learning Organization Questionnaire, were completed by professional staff on duty during data collection in 18 rural hospitals and their associated primary healthcare services facilities in three rural districts. The impacts of characteristics of staff, such as age, gender, professional experience and length of service, staffing levels, and the dimensions of a learning organisation, viz leadership, culture of change and teamwork, on attendance of learning sessions were considered. Results: Among professional nurses, attendance of learning sessions was significantly associated with the number of years of professional experience, length of service at the health facility, and scores on the teamwork dimension. While in the case of professional nurses attendance was not correlated with the staffing levels, the percentage of posts filled at the respective facilities and the assessment of hospital leadership as being supportive of learning were significant predictors of attendance among doctors. Conclusions: Despite severe staff shortages in these rural districts, at facilities where there was a perception of leadership and teamwork the professional staff generally attended learning sessions.
An Innovation of an Academic Cloud Computing Service  [PDF]
Wen-Lung Shiau, Han-Chieh Chao, Chia-Pin Chou
Journal of Software Engineering and Applications (JSEA) , 2012, DOI: 10.4236/jsea.2012.531108
Abstract: Despite the popularity of cloud computing services, few studies have investigated academic cloud computing services. This study explored the innovation of an academic cloud, the Ming Chuan University Cloud System (MCUCS). A cloud computing service provides numerous benefits to an organization. We conducted a comprehensive review and observation of MCUCS and identified 8 benefits for teachers and 10 for students. Teachers and students agreed that MCUCS consistently provided a service that improved their performance. The most beneficial features of MCUCS were its high usage and user satisfaction. Between April 2010 and April 2012, the usage exceeded 878 300 events. Overall student satisfaction with MCUCS was 79.2%, and teacher satisfaction was 86%. We concluded that MCUCS provides a good model of an academic cloud computing service and a high qualified system.
Service Innovation in Online Recruiting  [cached]
Elfi Ettinger,Bjoern Kijl
Communications of the IBIMA , 2009,
Abstract: Since most existing online recruiting services are simple job boards serving to replace traditional newspaper ads, we study how to innovate such services. Specifically, we apply the lead user method as a driver of breakthrough innovations. We compare new service ideas emerging from interviews with 60 registered applicants with the ideas derived from two lead user studies. From both types of data we learn that applicants desire the integration of community and social network features for specified user segments. Interestingly, while most of the interviewed applicants suggested social network features they already knew from other online platforms, lead users came up with more innovative service solutions. Our findings indicate that online career services should not contain only useful information regarding careers and continuing education, but can also encourage friendships and social activities, as well provide access to virtual experiences that may enhance users’ self esteem.
A study on different factors impacting creative habits  [PDF]
Nahid Gharli Ronizi,Zahra Gharli Ronizi
Management Science Letters , 2013,
Abstract: In this paper, we present an empirical study on employees of a private bank to find important factors influencing creative habits. The proposed study of this paper uses Pearson correlation test to detect any meaningful relationship between independent and dependent variables. The results of the study have indicated that sense of being effective is number one priority followed by sense of competence and sense of being meaningful and sense of choice. We have also performed an investigation between employees' personal characteristics and empowering capabilities and the results of our survey have recommended that among different factors including age, gender, educational background and job experience, only age had important effect on empowering employees.
Factors Impacting Perceived Quality in School Organizations
William K. Poston
Education Policy Analysis Archives , 1997,
Abstract: This paper presents the findings of studies conducted at Iowa State University of public schools in Iowa in the area of perceived quality assessment. Demographic characteristics of the respondents on the Perceived Quality Assessment Instrument from forty-four school districts were described by position, home annual income, gender, age, level of education, and years experience in current or a similar job. The research project undertaken incorporated several studies of quality improvement characteristics of public schools. The project resulted in a compendium of coordinated research aimed at learning more about the relationships and effects of quality improvement efforts with other factors of school district operations.
Strategic Capabilities, Innovation Intensity, and Performance of Service Firms  [PDF]
Lu-Jui Chen, Chun-Chung Chen, Wen-Ruey Lee
Journal of Service Science and Management (JSSM) , 2008, DOI: 10.4236/jssm.2008.12011
Abstract: This study developed and empirically tested a model examining the relationships among strategic capabilities, innova-tion intensity, and firm performance. Strategic capabilities include internal venturing capability and social relation-ship capability. Analyzing a sample of service firms from Taiwan, the study indicates that social relationships with other firms are important to facilitate innovative activities of service firms. Innovation intensity further helps service firms to improve a firm’s expected performance. However, internal resources capability does not show the expected effect on innovation intensity. And innovation intensity is also not related to a firm’s growth.
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