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Trust building electronic services as a crucial self-regulation feature of Digital Business Ecosystems  [PDF]
Radoslav Delina,Michal Tkac,Frantisek Janke
Journal of Systems Integration , 2012,
Abstract: In the field of digital business ecosystem, the self-regulation feature plays crucial role. ICT supports biological and sociological phenomena through efficient electronic services. One of the main roles is building and enhancing efficient relationships between actors within the ecosystem. Problem of interaction between commercial subjects depends on expected benefits. These expectations are predictors of successful result from realized transaction with potential partner. And this predictor is based on trust and trustworthiness. The paper presents trust as crucial factor for cooperation and discusses specifics of several trust building mechanisms to increase the level of trust in e-cooperation within digital business ecosystems. Based on results provided by questionnaire survey in Slovak business environment, the paper discusses the relationship between the level of respondents′ electronic business experience and their preferences for the portfolio of trust building mechanisms.
BUILDING TRUST: COMMUNICATION AND SUBORDINATE TRUST IN PUBLIC ORGANIZATIONS*
Greg PORUMBESCU,Jungho PARK,Peter OOMSELS
Transylvanian Review of Administrative Sciences , 2013,
Abstract: This research explores how communication strategies of supervisors in public organizations in uence subordinates’ trust in their supervisors and organization. At present, little public administration research has explored how the pattern of communication in uences subordinates’ trust in their supervisors or organization (vertical trust), in detail. As such, this research constructs a conceptual framework of how supervisors’ communication with subordinates can affect vertical trust in public organizations. Using 2010 US Federal Employee Viewpoint Survey Data, this research uses structural equation modeling to empirically assess the aforementioned framework. The broad conclusion drawn is that interpersonal communication strategies are most effective in building vertical trust in public organizations.
Building trust into cloud
Wenjuan FAN,Shanlin YANG,Jun PEI,He Luo
International Journal of Cloud Computing and Services Science (IJ-CLOSER) , 2012, DOI: 10.11591/closer.v1i3.742
Abstract: In this paper, a three-layer trust conceptive framework for cloud is introduced, which is including both the validity of the “hard trust” guaranteed by security mechanisms and technical devices, and “soft trust” ensured by social, legal and human factors. In addition, the trust relationship between consumers and cloud venders is considered in our framework. Through the combination and integration of the three layer trust in the framework, the gap between these trust factors can be bridged.
Building Trust in High-Performing Teams
Mila Hakanen,Aki Soudunsaari
Technology Innovation Management Review , 2012,
Abstract: Facilitation of growth is more about good, trustworthy contacts than capital. Trust is a driving force for business creation, and to create a global business you need to build a team that is capable of meeting the challenge. Trust is a key factor in team building and a needed enabler for cooperation. In general, trust building is a slow process, but it can be accelerated with open interaction and good communication skills. The fast-growing and ever-changing nature of global business sets demands for cooperation and team building, especially for startup companies. Trust building needs personal knowledge and regular face-to-face interaction, but it also requires empathy, respect, and genuine listening. Trust increases communication, and rich and open communication is essential for the building of high-performing teams. Other building materials are a shared vision, clear roles and responsibilities, willingness for cooperation, and supporting and encouraging leadership. This study focuses on trust in high-performing teams. It asks whether it is possible to manage trust and which tools and operation models should be used to speed up the building of trust. In this article, preliminary results from the authors’ research are presented to highlight the importance of sharing critical information and having a high level of communication through constant interaction.
A review of online trust branding strategies of financial services industries in Malaysia and Australia  [PDF]
Teck Ming Tan,Devinaga Rasiah
Advances in Management and Applied Economics , 2011,
Abstract: This study spotlighted on the financial services industry specifically in the creation of brand trust across online channel, which constructs a significant contribution to the under-researched area of online branding. Content analysis was performed on the web sites of top ten bank retailers in Malaysia and Australia. An analysis of the extent to which the retailers were using their web sites to provide online financial services and brand information provided a context for a more detailed analysis of online trust branding strategies, including communicating brand trust and value, and building brand experience relationships via online financial services. Bank retailers in Australia provided guarantee statements and variety of financial services across online channel, offering comprehensive online strategy for brand trust and brand experience. There was indication of some innovative practice, but also scope for substantial further improvement of the concept of online trust branding. Conversely the bank retailers in Malaysia only provided basic online financial services and no guarantee of refund for any financial fraud cases. Their use of the online channel to communicate brand trust, brand value, and to endorse brand relationships was underdeveloped.
An Empirical Analysis of Communication on Trust Building in Virtual Teams  [PDF]
Makoto Shinnishi, Kunihiko Higa
Journal of Service Science and Management (JSSM) , 2018, DOI: 10.4236/jssm.2018.112020
Abstract: This research aims to analyze the communication on trust building in virtual teams. Ten teams consisting of three workers (an editor, a designer, and a coder) were asked to create a sample web page in one week. All workers were in remote environment and a text-only communication tool was provided to all teams. In addition, five teams could use a non-text communication tool through which one can see other member’s situation with a web camera image and a short text message. All communication logs were collected and classified into three types: formal communication, informal communication, and awareness communication. All participated workers answered the questionnaire about trust before and after the task was completed. The analysis results based on the questionnaire and communication log data are discussed at the end. The result shows the use of non-text communication tool did not affect trust building; however, amount of awareness communication affected trust building. Log-in to the communication system at the same time also affected trust building. The findings of this study showed the tendency of awareness communication helping team building trust in the remote environment.
Trust Based Authorization Framework for Grid Services  [cached]
Sarbjeet Singh
Journal of Emerging Trends in Computing and Information Sciences , 2011,
Abstract: Grid computing allows sharing of services and resources distributed over geographically dispersed, heterogeneous, autonomous administrative domains. As a domain generally has no idea about the trustworthiness of other domains, it may hesitate in accessing shared services and resources provided by other domains. Accessing resources and services from untrusted domains may pose dangerous consequences to the source domain. Trust is an important parameter in achieving faithful domain to domain interaction. Domains must be able to determine the trustworthiness of each other for the access of a particular service. Domains must also provide trust based access to resources and services that they expose in the environment. This paper describes different facets associated with trust issues among different entities in a grid environment and proposes a trust model to establish and manage trust relationships. The trust model provides support to calculate direct as well as recommended trust. Based on this model, a trust based authorization framework is proposed that can be used to provide trust based access to grid services. The goal of the model is to encourage trust based domain to domain interaction and increase the confidence of domains in accessing shared resources provided by other domains. The framework has been implemented in .NET environment with the support of WSE 3.0 toolkit. The framework has been evaluated by implementing a scenario that involves enforcement of different trust policies. The time taken by the enforcement component to evaluate trust policies has been noted. The results obtained from the implementation imply that the approach is workable and can be used to provide trust based access to grid services.
Building Consumers'Trust Based on Pick-up Goods Behavior in the Convenience Stores in Taiwan
Chun-Chia Wang
International Journal of Information Engineering and Electronic Business , 2012,
Abstract: With the adoption of Internet, online shopping has provided a convenience way to purchase goods or services from anywhere at any time in recent years globally. Especially, convenience stores are available for consumers to pick up goods ordered from Internet shops in Taiwan. Therefore, convenience stores have become an important success factor for increasing a lot of profit in online shopping in Taiwan.In the past, researches have indicated that consumers dare not or are not willing to purchase goods in online shopping. The reasons include the problem of security and the lack of consumers’ trust. Thus, these problems constitute a key barrier to the use of online shopping as well as long-term commitment to the relationship building. Therefore, there is a need to build up consumers’ trust in order to overcome the influential factors in online shopping. In this paper, we use statistic analysis method by questionnaires to discuss the characteristics of pick-up goods in the convenience stores and illustrate the relationship between consumers’ trust in online shopping and pick-up goods behavior in convenience stores. In our experiment, questionnaire items are measured by Likert scale. In 227 valid questionnaires, 90% participants deeply believe that pick-up goods in the convenience stores can promote consumers’ trust in online shopping.
Example models of building trust in supply chains of metalurgical enterprises  [PDF]
B. Gajdzik,K. Grzybowska
Metalurgija , 2012,
Abstract: The article is an introduction to the notion of building trust in supply chains. Foreign publishers offer many articles connected with trust and some of the most important ones were quoted in this article. In business world there are models based on trust of the companies which are connected with one another and such models are very popular. Trust becomes the key link in the organisation of supply chains. It is one of the basic mechanisms of action co-ordination which provides the correctness of functioning in the whole chain. The growth of importance of trust between the links of the chain is also observed in metallurgy sector. For the purpose of this publication example models of supply chains structures were constructed in which relationships are based on mutual trust with characteristics of the metallurgical sector taken into account.
Building Trust—One Gift at a Time  [PDF]
Maro? Servátka,Steven Tucker,Radovan Vadovi?
Games , 2011, DOI: 10.3390/g2040412
Abstract: This paper reports an experiment evaluating the effect of gift giving on building trust. We have nested our explorations in the standard version of the investment game. Our gift treatment includes a dictator stage in which the trustee decides whether to give a gift to the trustor before both of them proceed to play the investment game. We observe that in such case the majority of trustees offer their endowment to trustors. Consequently, receiving a gift significantly increases the amounts sent by trustors when controlling for the differences in payoffs created by it. Trustees are, however, not better off by giving a gift as the increase in the amount sent by trustors is not large enough to offset the trustees’ loss associated with the cost of giving a gift.
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