Article citations

    Ito, S. and Kunifuji, S. (2000) Supporting Conversational Awareness in Text-Based Conferencing System. In: 4th International Conference on Knowledge-Based Intelligent Engineering Systems and Allied Technologies, Vol. 1, IEEE, New York, 221-224.
    https://doi.org/10.1109/KES.2000.885797

has been cited by the following article:

  • TITLE: An Empirical Analysis of Communication on Trust Building in Virtual Teams
  • AUTHORS: Makoto Shinnishi, Kunihiko Higa
  • KEYWORDS: Communication, Trust Building, Virtual Team, Crowd Sourcing
  • JOURNAL NAME: Journal of Service Science and Management DOI: 10.4236/jssm.2018.112020 May 15, 2018
  • ABSTRACT: This research aims to analyze the communication on trust building in virtual teams. Ten teams consisting of three workers (an editor, a designer, and a coder) were asked to create a sample web page in one week. All workers were in remote environment and a text-only communication tool was provided to all teams. In addition, five teams could use a non-text communication tool through which one can see other member’s situation with a web camera image and a short text message. All communication logs were collected and classified into three types: formal communication, informal communication, and awareness communication. All participated workers answered the questionnaire about trust before and after the task was completed. The analysis results based on the questionnaire and communication log data are discussed at the end. The result shows the use of non-text communication tool did not affect trust building; however, amount of awareness communication affected trust building. Log-in to the communication system at the same time also affected trust building. The findings of this study showed the tendency of awareness communication helping team building trust in the remote environment.