The present study is part of a broader research project aimed at the analysis of the job environment of eldercare and nursing homes employees. In this context, the aim of this research is to analyze the direct effect of job crafting, specifically, task, relational and cognitive crafting, on quality of care, and the moderator effect of commitment on these relationships. A correlational cross-sectional design was used. A non-probabilistic accidental sample of 530 eldercare and nursing home employees was recruited. Standardized instruments were used to assess employees’ job crafting, quality of care and commitment. Regression analyses with PROCESS were used to test the moderated model. Results showed a moderated effect of exchange, values, and affective commitment on the relationship between cognitive job crafting and quality of care, but not on the relationship of task and relational job crafting and quality of care. This study highlights the importance of nurses’ job crafting activities for quality of care. Quality of care depends on cognitive job crafting among nurses with high levels of organizational commitment. Those employees with high levels of need commitment perceived low levels of quality of care, independently of their job crafting.
Berg, J. M., Dutton, J. E., & Wrzesniewski, A. (2013). Job Crafting and Meaningful Work. In B. J. Dik, Z. S. Byrne, & M. F. Steger (Eds.), Purpose and Meaning in the Workplace (pp. 81-104). Washington DC: American Psychological Association. https://doi.org/10.1037/14183-005
Cheng, J. C., Chen, C. Y., Teng, H. Y., & Yen, C. H. (2016). Tour Leaders’ Job Crafting and Job Outcomes: The Moderating Role of Perceived Organizational Support. Tourism Management Perspectives, 20, 19-29. https://doi.org/10.1016/j.tmp.2016.06.001
Franke, F., & Felfe, J. (2011). How Does Transformational Leadership Impact Employees’ Psychological Strain? Examining Differentiated Effects and the Moderating Role of Affective Organizational Commitment. Leadership, 7, 295-316. https://doi.org/10.1177/1742715011407387
Geyer, N. M., Coetzee, S. K., Ellis, S. M., & Uys, L. R. (2018). Relationship of Nurses’ intrapersonal Characteristics with Work Performance and Caring Behaviors: A Cross-Sectional Study. Nursing & Health Sciences, 20, 1-8. https://doi.org/10.1111/nhs.12416
Ghitulescu, B. E. (2007). Shaping Tasks and Relationships at Work: Examining the Antecedents and Consequences of Employee Job Crafting. Doctoral Dissertation, Ewing: The College of New Jersey. http://d-scholarship.pitt.edu/10312/1/ghitulescube_etd.pdf
Hayes, A. F., Montoya, A. K., & Rockwood, N. J. (2017). The Analysis of Mechanisms and Their Contingencies: PROCESS versus Structural Equation Modeling. Australasian Marketing Journal, 25, 76-81. https://doi.org/10.1016/j.ausmj.2017.02.001
Jamal, M. (2011). Job Stress, Job Performance and Organizational Commitment in a Multinational Company: An Empirical Study in Two Countries. International Journal of Business and Social Science, 2, 20-29.
Kabat-Farr, D., Cortina, L. M., & Marchiondo, L. A. (2018). The Emotional Aftermath of Incivility: Anger, Guilt, and the Role of Organizational Commitment. International Journal of Stress Management, 25, 109-128. https://doi.org/10.1037/str0000045
Leana, C., Appelbaum, E., & Shevchuk, I. (2009). Work Process and Quality of Care in Early Childhood Education: The Role of Job Crafting. Academy of Management Journal, 52, 1169-1192. https://doi.org/10.5465/amj.2009.47084651
Lichtenthaler, P. W., & Fischbach, A. (2016). Promotion- and Prevention-Focused Job Crafting: A Theoretical Extension and Meta-Analytical Test. Academy of Management Proceedings, 2016, Article Id: 10818. https://doi.org/10.5465/ambpp.2016.10818abstract
Lu, L., Siu, O. L., & Lu, C. Q. (2010). Does Loyalty Protect Chinese Workers from Stress? The Role of Affective Organizational Commitment in the Greater China Region. Stress and Health, 26, 161-168. https://doi.org/10.1002/smi.1286
Rivkin, W., Diestel, S., & Schmidt, K. H. (2015). Affective Commitment as a Moderator of the Adverse Relationships between Day-Specific Self-Control Demands and Psychological Well-Being. Journal of Vocational Behavior, 88, 185-194. https://doi.org/10.1016/j.jvb.2015.03.005
Shin, J. I., & Lee, E. (2016). The Effect of Social Capital on Job Satisfaction and Quality of Care among Hospital Nurses in South Korea. Journal of Nursing Management, 24, 934-942. https://doi.org/10.1111/jonm.12401
Slemp, G. R., & Vella-Brodrick, D. A. (2013). The Job Crafting Questionnaire: A New Scale to Measure the Extent to Which Employees Engage in Job Crafting. International Journal of Wellbeing, 3, 126-146.
Tims, M., Bakker, A. B., & Derks, D. (2015). Job Crafting and Job Performance: A Longitudinal Study. European Journal of Work and Organizational Psychology, 24, 914-928. https://doi.org/10.1080/1359432X.2014.969245
Van Bogaert, P., Kowalski, C., Weeks, S. M., & Clarke, S. P. (2013). The Relationship between Nurse Practice Environment, Nurse Work Characteristics, Burnout and Job Outcome and Quality of Nursing Care: A Cross-Sectional Survey. International Journal of Nursing Studies, 50, 1667-1677. https://doi.org/10.1016/j.ijnurstu.2013.05.010
Westerberg, K., & Tafvelin, S. (2014). The importance of leadership style and psychosocial work environment to staff-assessed quality of care: Implications for home help services. Health and Social Care in the Community, 22, 461-468.
Yepes-Baldó, M., Romeo, M., Westerberg, K., & Nordin, M. (2018). Job Crafting, Employee Well-Being, and Quality of Care. Western Journal of Nursing Research, 40, 52-66. https://doi.org/10.1177/0193945916680614