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The Relations of Transformational Leadership and Empowerment with Employee

Keywords: Hospitality , Transformational Leadership , Empowerment , Customer-Contact Service Employees , Job Satisfaction

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Abstract:

This paper examines if transformational leadership and empowerment affect job satisfaction among Indian restaurant employees. This studyutilized survey research (a non-experimental field study design). A total of 218 restaurant industry employees from the Punjab area of India weresurveyed to assess their perceptions of transformational leadership, empowerment, and job satisfaction at their places of work. Positiverelationships between i) employee perceived transformational leadership used by managers and employee perceived job satisfaction and ii)employee perceived empowerment and employee perceived job satisfaction were found. The paper makes recommendations to managers andowners/operators of the hospitality organizations for improving employee retention.

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