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Customer Value and Its Contribution to the Longevity of Relationship with Service Provider: the Case of Theatre Industry

Keywords: customer value , value determinants , long-term relationships , customer behavioral intentions , theatre product

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Abstract:

After there had been proved the benefits of customer retention for an enterprise, the numerous researchers were directed their efforts towards finding the best solutions to achieve customer relationship longevity. Identification of the main predictors of long-term customer relationships still is a relevant object of scientific researches. This article emphasizes that creation and delivery of unique customer value is a basis for most marketing decisions, enabling to attract new customer as well as to retain recent one. So the clarification of determinants of customer value becomes the main task for enterprises working in today’s competitive market environment.

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