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Ranking services for students via preference elicitation at Padua university

Keywords: service ranking , guidance services , preference analysis , dominance matrix , University of Padua

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Abstract:

The University of Padua conducted a survey to elicit the preferences of its students for new services that the university, the city and local authorities could offer to improve student life before, during and after graduation. In this paper, we present the statistical methodology for ranking services according to students’ preferences and discuss the resulting ranks of the services grouped in 10 thematic areas. We conclude that the preference elicitation method and the rank estimation method adopted in our research are appropriate for within-university prioritisation of student services.

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