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The embracement of family members in the emergency service: contributions from the national policy of humanization

Keywords: hospital emergency service , user embracement , humanization of assistance

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Abstract:

Objectives: to characterize the embracement of relatives of clients in attendance in the Trauma Room in the Emergency Department from report of experience, and make contributions to the family embracement in this sector in line with the National Policy of Humanization. Methods: a descriptive study of the type of experience reporting on the family embracement with relatives in attendance at the Trauma Room in the Emergency Department of a university hospital. Results: important aspects of family embracement in the emergency department were appointed, allowing a building of proposals for: the family embracement from the reception, the friendly relationship through listening, inclusive perspective of the visit opened and the transdisciplinarity of embracement and the priorities for the family embracement routine of clients in Trauma Room as contribution of the study. Conclusion: the embracement as a comprehensive approach to family is paramount to the humanization in this context. As a strategy for enabling family access participatory in client attendance, the embracement becomes essential in the production of relationships which are bonds that reinforce support in the hospital environment and minimize anxiety.

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