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Validating A Conceptual Framework For Benchmarking Implementation in SMEs At Six Case Studies

Keywords: Benchmarking , competitiveness , framework , SMEs , complex

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Abstract:

This paper presents the case study result of a conceptual framework for benchmarking implementation in Small and Medium Enterprises (SMEs), which had taken into consideration of SMEs strengths, weaknesses and characteristics. This framework provides a guide on the approach "how to" implement benchmarking, which is simple in structure, systematic and easily understood. The conceptual framework described in this paper was based on gradual implementation and selection of the appropriate key performance measures and benchmarking techniques as and when necessary, with the ultimate aim of improving business competitiveness and performance. Finally, the paper culminates with discussions, suggestions and comments by six case study companies with respect to the conceptual framework applicability and usability in the SMEs environment.

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