%0 Journal Article
%T A Study of the Relationship among Performance Contracting, Measurement and Public Service Delivery in Kenya
%A Richard E. Ndubai
%A Isaac M. Mbeche
%A Ganesh P. Pokhariyal
%J Open Access Library Journal
%V 3
%N 9
%P 1-11
%@ 2333-9721
%D 2016
%I Open Access Library
%R 10.4236/oalib.1102850
%X <div style="text-align:justify;">
	<span style="line-height:1.5;">The aim of this study was to establish the factors
influencing improvement in performance and
delivery of public services. Thus, the paper studied the effect of performance contracting and measurement on public service delivery in Kenya. The public services considered in the study
included ministries, state corporations, local authorities and tertiary institutions, with a total of 470 public agencies. The cross-sectional
survey design was used. The study is based on performance evaluation results compiled over the period between 2004 and 2011. Using
regression analysis, it was found that performance measurement was critical to
improvement in public service delivery and
explained 73.6 percent of improvement in service delivery, as evidenced
by independent measurement of customer satisfaction with the services delivered
by the</span><span style="line-height:1.5;"> public sector.</span> 
</div>
%K Performance Contracting
%K Performance Measurement
%K Performance Improvement
%K Service Delivery
%K Customer Satisfaction
%U http://www.oalib.com/paper/5270135