%0 Journal Article
%T Effect of customer satisfaction measures on a supply chain
%A Hamed Fazlollahtabar
%A Ermia Aghasi
%A Anoosheh Aghasi
%J Advances in Industrial Engineering and Management
%P 35-39
%@ 2222-7067
%R 10.7508/AIEM-V2-N1-35-39
%X This paper concerns with a survey study considering customer satisfaction requirements in a supply chain. The model analyzes the effective satisfaction measures of the customers on supply chain. The decisions made here help to determine the profit provider satisfaction measures. A case study illustrates the applicability of the proposed mathematical model.
%K Customer satisfaction
%K supply chain
%U http://www.sciencealerts.org/aiem/index.php/article-details?did=25